面議(經常性薪資達4萬元或以上) 台北市松山區 10年工作經驗 18天前更新
•Supervise the day-to-day operation of the Food and Beverage Department.
•Assist DOFB in controlling and analyzing on an on-going basis for the following:
•Guest satisfaction
•Merchandising and marketing on special project
•Operating costs
•Sanitation, cleanliness and hygiene
•Ensure optimum performance in specific areas as assigned in the above areas
•Handle, under the guidance of the DOFB, responsibilities such as hiring specific levels of employees, employee orientation, job performance appraisal, coaching to ensure appropriate staffing and productivity.
•Ensure job descriptions and brand standards pertaining to the Food and Beverage department are updated annually, or when necessary.
•Assist in the preparation of the hotel’s strategy plan, annual marketing plan, goal program and budgeting for the Food and Beverage Department.
•Plan in conjunction with the DOFB and outlet Managers activities, promotions, menu implementations according to the annual marketing plan
•Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations
•Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned
•Handle customer comments and complaints and take swift corrective action after consultation with the DOFB and department head concerned
•Conduct daily hotel tours to observe operational standards and difficulties and follow them up with the relevant Managers
•Listen to employee grievances and to take timely remedial action.
•Assist the DOFB in all administrative duties, including, but not limited to departmental checklists and departmental reports
•Inform the DOFB on a daily basis of all relevant information in operational and personal matters, including information, which does not require his action.
•Attend to and contribute to the Food and Beverage meeting.
•Assume the responsibilities of the DOFB in his absence.
•Perform related duties and special projects as assigned by the DOFB.
•Complete detailed checks of the entire Food and Beverage operation during all service periods taking necessary actions to correct any deviation from quality standards
•Foster positive thinking and motivation within all Food and Beverage outlets by giving active assistance and advice on more effective ways of running the outlets
•Ensure that positive working relations with non Food and Beverage departments are fostered giving co-operation at all times
•Ensure disciplinary and grievance procedures are properly adhered to and followed
•Write and proof-read memorandums, letters and menus of the department
•Be responsible for and accountable for the departmental operating budget
•Find ways to improve the efficiency of the operations, which will benefit our clients
•Find ways of maximizing and increasing sales and/or yield (in revenue centers)
•Find methods of reducing costs without affecting the level of service or product received by the guests
•Propose and initiate when approved, new services and products for our guests
•Ensure & monitor all the F&B related marketing & promotion message up to date
•Perform any other reasonable duties as required by the DOFB from time to time
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