月薪45000~45000元 台北市中山區 工作經歷不拘 2天前
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
What You‘ll Do
• Interact with customers over email and outbound phone calls, where needed.
• Educate customers on mobile transfer process and StubHub policies.
• Troubleshoot mobile transfer issues including re-transferring tickets, app downloads and general troubleshooting.
• Manages incoming mobile transfers on multiple external accounts including Ticketmaster, AXS, Seat Geek, Live Nation etc.
• Manages a queue in Customer Service Tool to ensure cases are resolved in a timely manner.
• Investigating cases to ensure the correct tickets are transferred to the right buyer.
• Providing feedback on mobile transfer processes to help improve the customer experience.
• Chat with frontline customer service agents to troubleshoot orders.
What You‘ve Done
• 1 years of experience in a high-volume call center preferred
• High School Diploma required
• Flexible, adaptable, and able to autonomously handle various tasks with short turn-around times
• Maintains high-level of confidentiality
• Proficient computer skills, particularly with Microsoft Office; ability to pick up, learn, and adapt tonew technology
• Must be comfortable working in a fast paced, stressful environment
Who You Are
• Analytical Thinking: Knowledge of Investigations and attention to detail.
• Communication: Communicates clearly and succinctly (verbal and written) in a variety of settings and styles
• Technical Skills: Knowledge of the mobile transfer process on multiple platforms.
• Customer Focus: The commitment to understanding and meeting the needs of customers
• Time Management: Ability to work in a fast-paced environment with multiple tools.
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