面議(經常性薪資達4萬元或以上) 台中市北屯區 工作經歷不拘 5天前
· Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
· Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
· Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers‘ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer‘s equipment operates efficiently.
· Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instruct customers in operation and basic maintenance of VMS products.
· May coordinate and review the activities of a small group of Installation Representatives.
· May coordinate other expert company resources required to assist in performing the installation or upgrade activities.
Minimum Required Skills and Knowledge:
· Associate‘s degree or equivalent 3 - 5 years of related experience
· Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
· Knowledge of and sound professional technical experience with micro-computers/PC based systems
· Customer focused attitude Articulate and skilled in interpersonal communication
· Fluency in the local language and in English, both written and spoken
Other Desired Skills and Knowledge:
· Sound computer usage and debugging skills
· Sound knowledge of networks and networking techniques Sound understanding of imaging systems
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