面議(經常性薪資達4萬元或以上) 桃園市中壢區 2年工作經驗 今天剛更新
We are seeking a Dealer Development & Training Specialist to elevate overall customer experience and network performance. In this high-impact role, you will shape dealer network strategies, lead digital service transformation (SUG), and drive non-technical training programs for frontline teams (Service Advisors & Garage Managers).
Working closely with cross-functional teams and dealer partners, you will play a pivotal role in strengthening service quality, improving operational efficiency, and empowering frontline teams. This position is well suited for proactive, result-oriented professionals who possess strategic thinking, excel at cross-functional collaboration, and are eager to drive service excellence in a dynamic industry.
Key Roles and Responsibilities:
1. Dealer development (DD)
- Formulate and execute comprehensive dealer network development strategies.
- Initiate and implement dealer enhancement plans to boost service quality and drive revenue performance.
2. Service Upgrade Process (SUG)
- Conduct monthly performance analyses on dealer service processes to identify improvement areas.
- Monitor execution quality, evaluate dealer performance, and propose actionable optimization plans.
- Drive the development, rollout, and adoption of digital service processes across dealerships.
3. Non-technical Training
- Plan, coordinate, and oversee non-technical training programs for the dealer network.
- Deliver training modules specifically designed for Service Advisors and Garage Managers.
- Serve as a key core member of the internal FLH training task force to drive cross-functional learning initiatives.
Selection Criteria:
- Strategic thinking mindset with strong verbal and written communication skills.
- Highly self-motivated, proactive, and result-oriented team player.
- Passionate about service excellence, resilient under pressure, and adept at cross-functional collaboration.
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