面議(經常性薪資達4萬元或以上) 台北市士林區 2年工作經驗 4天前更新
Job Summary:
The primary role of the IT/AV Assistant is to ensure uniformity of service delivery in the day to day operations that facilitate the use of IT/AV equipment to enhance instruction and student learning.
This position will play a key role in performing tasks related to the setup, distribution, repair, maintenance, and testing of IT/AV-related equipment. In addition, the position will play an active role in supporting teachers and students with their daily utilization of all AV/IT resources to support teaching and learning.
Key Responsibilities:
- Receive and handle requests for support following agreed procedures. Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved calls as appropriate. Maintain records and advise relevant persons of actions taken.
- Install or remove AV devices using supplied instructions and tools conducting tests, correcting malfunctions, and documenting results in accordance with agreed procedures. Provide assistance to users in a professional manner following agreed procedures for further help or escalation and contribute to the development of installation procedures and standards.
- Receive and handle requests for the setting up, operating, editing and processing of events (including studio operations) using a range of specialist AV hardware and software.
- Supports the tracking, issuing and maintenance of all AV equipment utilizing the peripheral and asset database.
- In collaboration with the IT/AV team (there are two additional full time members) provides school wide classroom support for all AV/IT resources.
- Supports the preventative maintenance program (documents in database) of all AV/IT resources to ensure system integrity and performance optimization (batteries, signage, replacement parts etc).
- Assists in processing, editing, producing, and archiving audiovisual material using a range of digital tools and software.
- Undertake commissioning of new technical areas including specialist AV and IT equipment, control systems, and audio induction loops.
- Communicate effectively with clients, team members and colleagues across the school.
- Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
- Tracks all updates and all support cases utilizing the school’s ticket tracking system.
- Other duties as required from time to time.
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