月薪40000~50000元 台北市信義區 工作經歷不拘 2天前更新
知名外商科技公司,位於台北市信義區
職稱:HR Shared Services Representative, Associate
主要以e-mail, 電話或內部系統軟體等提供APAC地區, 約3,000名員工, 關於HR事項的問題 (如勞健保, 勞基法…等等)與系統操作.
工作內容:
• Provides quality customer service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
• Provides accurate information over the phone, chat, or via online case management responses
• Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries
• Accurately documents case notes following each phone call, chat, or online case
• Ability to follow standard procedures and scripts
• Uses FAQs, scripts and knowledge to assist employees with inquiries
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).
• For any issues not resolved, opens case management tickets and refers the case to the appropriate expert for problem resolution
• Participates in continuous improvement initiatives
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