面議(經常性薪資達4萬元或以上) 台北市內湖區 1年工作經驗 4天前更新
Key Responsibilities
Customer Service & Relationship Management
• Respond to customer inquiries via email, phone, and other communication channels.
• Maintain and update customer information in the CRM system.
• Follow up on customer requests and ensure timely resolution.
• Schedule customer meetings, appointments, and business reviews.
• Assist in preparing presentations and customer-facing materials.
Sales Administration & Order Management
• Prepare quotations, proposals, and sales documents.
• Process sales orders and maintain accurate records.
• Monitor order status and coordinate delivery schedules.
• Support contract preparation, renewal, and documentation.
• Assist with invoicing and payment follow-up when required.
Sales Team Support
• Prepare sales reports, forecasts, and performance tracking data.
• Compile and analyze sales-related information.
• Maintain and organize sales documentation and records.
• Coordinate internal meetings and prepare meeting minutes.
• Support day-to-day administrative tasks for the sales team.
Cross-functional Coordination
• Coordinate with internal departments such as Operations, Finance, HR, Customer Service, and Logistics.
• Track project progress and provide status updates.
• Assist in resolving customer concerns and operational issues.
• Ensure customer requirements are accurately communicated internally.
Qualifications
Required Qualifications
• Associate‘s or Bachelor‘s degree in Business Administration, Marketing, or related fields.
• 1-3 years of experience in sales support, customer service, or administrative roles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and ability to work accurately under deadlines.
• Data analysis, report, and presentation slide preparation experience.
Preferred Qualifications
• Familiar with Salesforce and Tableau.
• Business-level English communication skills.
• Experience in B2B customer support.
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