月薪38000元 台北市松山區 1年工作經驗 3天前更新
- Demonstrates the ability to recognize guest preferences and to act upon them appropriately.
- Demonstrates a high standard of verbal communication, social skills and up-selling skills.
- Demonstrates both competence and technical knowledge appropriate to his / her job role.
- Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfaction.
- Demonstrates competence to input and extract data from the POS software system in order to provide high quality enquiry and ordering experience to MOHG standards.
- Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times.
- Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times.
- Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner.
- Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner.
- Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
- Demonstrates security conscious behavior in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
- Attends meetings and training sessions that may be beneficial personally or to the restaurant operation.
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