月薪86000~96000元 東南亞新加坡 工作經歷不拘 1天前更新
Ensure good customer service through professional and timely handling of
customers’ enquiries, orders, quotations, service requests, concerns and
escalations.
• Proactively communicate orders and shipment status updates, risks advice and
recommendations to customers as well as senior management.
• Coordinate closely with internal departments to ensure timely orders fulfilment
and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments
and senior management.
• Maintain accurate and detailed documentation including customer reports and
operational records.
• Ensure compliance with company and customer policies, quality standards and
regulatory requirements.
• 透過專業且及時地處理客戶的詢價、訂單、報價、服務請求、疑慮和升級投訴,確保良好的客戶服務品質。
• 主動向客戶以及高級管理層溝通訂單與出貨狀態更新、風險建議和改善建議。
• 與內部部門密切協調,確保按時完成訂單並解決客戶問題。
• 與客戶、內部部門和高級管理層建立並維持強大的信任關係。
• 維護準確且詳細的文件,包括客戶報告和營運記錄。
• 確保符合公司和客戶的政策、質量標準及法規要求。
展開 激勵獎金意外險績效獎金員工撫恤國內旅遊