月薪40000~43000元 台北市大安區 工作經歷不拘 3天前更新
Job Description:
The Technical customer support representative has the responsibility to advise and assist customers to resolve the technical and non-technical situations raised/ encountered by them, regarding the products and services specific to the project for which assistance is requested, provides support and assistance in using products and services, takes/ registers/ solves requests, notifications and complaints and offers answers to customers, following the predefined flows of managing the requests received specific to the communication channel used with the customers and maintains the database(s) that includes the details of all interactions as well as the most frequent questions/situations encountered.
Requirements:
1. Proficiency on C1 level in the first language written and spoken;
2.Proficiency on B2 level in English written and spoken;
3.Windows Operating system understanding and respective applications operating skills, Office tools knowledge;
4.Web-based applications and database operating acquaintance and skills;
5. Technical understanding: Gadget oriented, passionate about computers or technology; Gaming enthusiastic, knowledgeable about the industry.
工作時間:排班制,六日國定假日都可能遇到排班,需可彈性可配合9:00-18:00/12:00-21:00的班別
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