月薪65000元 台北市中山區 工作經歷不拘 3天前更新
★ 外商氛圍,制度明確,文化扁平
★ 全英文工作環境,與來自全球的用戶互動
★ 薪資優於市場水平,並有年終、績效獎金、一周兩日WFH等福利
★ 固定日班,無須輪班,且沒有加班文化,注重Work-Life Balance
★ 歡迎喜愛演唱會、運動賽事的你/你,有機會接觸全球第一手的活動資訊
【Company Overview】
This platform operates in over 160 countries and regions, offering localized websites and customer support in native languages. As an e-commerce company that prioritizes employee development, it provides comprehensive training to help you quickly adapt and excel in customer success using both English and Japanese.
【Job Responsibilities】
• Manage and resolve user-related issues that require further investigation beyond standard customer service. These may involve event details, policy violations, penalty fees, or credit adjustments.
• Liaise with internal departments to verify event-related data, update backend systems, and ensure accurate case documentation
• Contact user by phone or email to explain platform policies, clarify case outcomes, and ensure user understanding and compliance.
• Assist with administrative tasks and assignments designated by team leads or supervisors.
【Job Details】
• Salary: NT$65,000/month + annual bonus & performance incentive
• Working Hours: 9:00 AM – 6:00 PM (mainly day shifts; slight adjustments may occur depending on the ticketing market)
• Days Off: Two days off per week; compensatory leave for national holidays
• Location: 3-minute walk from Shuanglian MRT Station
【Requirements】
✓ Prior customer service experience preferred
✓ Fluent in English, and Japanese (N1)
✓ Proactive, resilient under pressure, multitasking, and strong team player
※ 團隊氛圍美式扁平,明確規範及制度,入職即享教育訓練。公司沒有加班文化,歡迎喜歡挑戰,喜歡Work-Life-Balance,喜歡解決問題的你/妳 ※
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◎【歡迎寄送履歷至信箱】: bonnie.hong@adecco.com
◎【歡迎私訊|Line】: @502gnqjz
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