面議(經常性薪資達4萬元或以上) 台北市大安區 工作經歷不拘 4天前更新
Key responsibilites
1. Handle customer complaints and safety reporting.
- Act as Complaint handler receiving, registering/processing, following-up complaint and safety reporting for timely closure.
- Follow-up on complaint sample retrieval timeliness and attempts.
- Packing & forwarding of complaint sample to HQ for investigation. Translate technical complaint investigation results when needed.
- Monitor technical complaint & safety case status and report any unusual observation or trend to line manager.
- Data entry of ICSR and SUSAR that have been reported to LHA to Global Safety compliance system.
- Monitor safety mailbox daily and handle complaints and safety reporting as well as forward other global requests to PVRP timely.
- Assist PVRP in safety related projects, when applicable.
2. Track and document complaints and resolutions.
- Maintain accurate records of complaints and safety information reporting communication details.
- Use tracking systems to monitor trends and identify recurring issues.
3. Escalate complex issues to appropriate personnel.
- Identify cases requiring advanced support and redirect them to relevant teams or managers.
- Collaborate with relevant stakeholders to ensure seamless issue resolution.
4. Archive quality and safety related documents.
- Filing of QA and PV records according to local and Novo Nordisk archiving requirements.
5. Support quality and safety awareness campaign.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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