面議(經常性薪資達4萬元或以上) 台北市中山區 5年工作經驗 今天剛更新
歡迎加入國際快遞業的領導品牌 DHL Express!
在 DHL,你將主導技術專案維運,與 Regional / Global 團隊合作,打造穩定高效 IT基礎建設發展,推動網路架構優化與轉型!
主要職責:
• 網路管理:負責Country IT基礎設施(網路、語音、電信、機房)的營運與技術支援。
• 專案規劃執行:主導各項技術專案及跨部門/跨國合作(Local/Regional/Global),推動網路服務建置升級。
• 問題升級處理:協調並解決所有與網路服務及電信相關的重大技術問題。
• 資產管理與合規:執行年度設備汰換計畫,並確保路由器、交換器、防火牆、資安系統與語音設備等硬體符合公司標準與規範。
• 廠商與預算管理:審核每月電信費用及合約,並擔任ITS與供應商之間的協調橋梁,確保服務水準(SLA)達標。
Key Responsibilities:
• Network Management: Manage and support country IT infrastructure, including networks, telecom, and data centers.
• Project Lifecycle: Initiate, plan, and implement technical programs with Local / Regional / Global to drive network modernization.
• Problem Resolution: Act as the escalation point for network services and telecoms related issues.
• Asset & Compliance: Manage the annual equipment refresh cycle and ensure compliance with hardware standards and policies for routers, switches, firewalls, security devices, and voice equipment.
• Cost Excellence & Vendor Management: Validate monthly telecom expenses, review contracts for right-sizing, and coordinate between ITS and vendors to ensure strict SLA.
技能需求:
• 必須熟悉 Cisco 與 Fortinet 網路設備
• 熟悉整合通訊解決方案(Teams)以及客服中心雲端電話系統維運(Genesys Cloud)
• 具備資訊安全技術與 ISO 27001 等國際標準經驗者佳
• 具備 SD-WAN、雲端服務(AWS / Azure / GCP)及 Zscaler 相關經驗者為佳
Requirements:
• Must be familiar with Cisco and Fortinet network devices.
• Familiar with Unified Communication solution (Teams) and IP telephony for call center operations (Genesys Cloud).
• Preferably be familiar with information security technology and standard (such as ISO 27001).
• Experience in SD-WAN, AWS/Azure/GCP cloud services and Zscaler will be a plus.
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