面議(經常性薪資達4萬元或以上) 台北市內湖區 工作經歷不拘 18天前
Job Description
Roles & Responsibilities (R&R):
IT Technical Service and Delivery Management
1.Collaborate with hardware and software technical experts across divisions to deliver professional services to customers and ensure user satisfaction.
2.Communicate with customer users and project managers to identify & analyze business requirements, and provide professional recommendations and consultations.
3.Respond promptly to technical escalations or customer requests, and manage partners to troubleshoot and resolve issues.
Account Relationship Management
1.Understand customer needs at local, country, regional, and worldwide levels to analyze delivery requirements and contribute to strategic business planning.
2.Serves as the primary contact for operational and tactical matters, representing the delivery of all services across functions.
3.Manages customer expectations through performance metrics, reporting, escalation management, and communication planning.
Coaching and Supervision
1.Assess and manage service partners to ensure both individual and team excellence in service delivery.
Implementation & Problem Solving
1.Understand strategies and customer requirements for deploying software solutions and desired configurations.
2.Approach technical problems methodically using sound strategies to ensure thorough understanding and effective resolution.
3.Responsible for identifying and troubleshooting technical issues across multiple domains, including computer networks, information security, hardware break-fix, firmware, and software configurations.
4.Coordinates with cross-functional experts to consolidate findings and escalate to R&D teams for future improvements.
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