• 月薪63514~63514元 台北市信義區 3年工作經驗 今天剛更新
    Main purpose of job: The Corporate Services Officer supports the effective delivery of post language arrangements, community liaison support, protocol services, deputy ITSO duties, information management, and line management responsibilities. The post holder will provide reliable, practical, and customer-focused support to staff and families, while helping maintain compliant, well-organised, and efficient corporate services systems. The role requires sound judgement, discretion, strong administrative discipline, and the ability to work collaboratively with colleagues, external providers, and local authorities. The role sits within the Corporate Services team and contributes to the smooth running of the platform by supporting operational delivery, staff welfare, compliance, and service continuity. The post holder will be expected to manage a varied portfolio, balance routine processes with urgent requests, and maintain accurate records across several work areas. Roles and responsibilities / what will the jobholder be expected to achieve? Post Language Officer (20%) Coordinate post language student arrangements (Full time or Optional), including engagement with training providers, scheduling, enrolment tracking, attendance monitoring, budget support, and record keeping. Provide timely updates to managers and students, escalate issues where needed, and help ensure language training is delivered efficiently and within agreed processes. Community Liaison Officer (20%) Provide practical advice, information, and welfare-related signposting to UK-based staff and families. Support arrivals, settling-in processes, local information sharing, community communications, and the maintenance of useful guidance for staff and dependants. Work sensitively and discreetly when handling personal or welfare-related matters. Protocol Services (20%) Support local protocol administration, including arrivals and departures, ID cards, visas, work permits, local authority liaison, and related record management. Track progress, follow up outstanding actions, and ensure staff receive clear guidance on protocol requirements. ITSO (20%) Lead on day to day ITSO activities and support users with their queries, local IT administration, hardware and asset tracking, routine IT checks, inventory maintenance, and IT budget coordination. Help ensure local IT processes are followed and records are accurate and up to date. Information management (10%) Act as Information Management Officer by promoting good records management, supporting compliance with information handling requirements, maintaining shared filing structures, encouraging good document discipline, and assisting with audits or checks where required. Line management (10%) Line Manage one of the Driver/Corporate Services Support Assistants, setting priorities, supporting performance and development, ensuring effective task allocation, and providing guidance on transport, finance-record, inventory, delivery, and administrative support tasks. Promote a respectful, inclusive, and service-focused team culture. Resources managed (staff and expenditure) • 1 x AA-S1 Essential qualifications, skills and experience: • Strong administrative and organisational skills, with the ability to manage competing priorities, meet deadlines, and follow through on multiple workstreams. • Good judgement, discretion, and confidence handling sensitive personal, welfare, operational, and corporate information. • Clear written and verbal communication skills (English & Mandarin), including the ability to explain processes, produce practical guidance, and communicate with a wide range of stakeholders. • Experience working with internal stakeholders, external service providers, local authorities, or similar partner organisations. • Good knowledge of IT including confidence using Microsoft Office applications and maintaining accurate records, trackers, inventories, and shared files. • Ability to work independently, take initiative, and escalate risks or issues appropriately. Desirable qualifications, skills and experience: • Previous experience working in a diplomatic, government, international organisation, or regulated corporate environment. • Understanding of good customer service, inclusive communication, and professional discretion. For more information and how to apply, please access the following link to our FCDO vacancies website https://tinyurl.com/nhbj3vkk Please note that the deadline for receiving applications will be 15 September 2026 at 23:55 PM (Taipei Time).
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  • 月薪95159~95159元 台北市信義區 5年工作經驗 今天剛更新
    Main purpose of job: The UK delivers programme work in Taiwan, including to support its resilience in an uncertain international context. We are looking for an additional programme manager to support the development and oversight of this programme. The programme extends over a range of thematic areas, delivered in partnership with a broad range of implementing partners, and has the potential to grow further. This position will be managed by the Head of Programmes, who has the overarching responsibility for delivering this portfolio of programme work. The sensitive nature of some of this work means that this role is only open to nationals from FVEYS or Western European countries. Roles and responsibilities / what will the jobholder be expected to achieve? Project management (50%) Lead on the day-to-day management of assigned projects to maximise impact, minimise risk and maintain compliance with the FCDO Programme Operating Framework. This will include working with policy leads across British Office Taipei to ensure that projects are designed, mobilised and delivered in line with strategic objectives. Financial management (10%) Lead on the management of project finances to track and scrutinize spend, make payments and ensure value for money. Governance (10%) Support the Head of Programmes to manage programme governance, including programme boards and central reporting. Conflict sensitivity (10%) Work with Conflict Advisers to embed conflict sensitivity across the programme and develop best practice. Monitoring and evaluation (10%) Support the Head of Programmes to design and embed monitoring and evaluation best practice, and demonstrate project and programme level impact. Compliance (10%) Support the delivery of broader British Office Taipei small projects by understanding HMG compliance requirements and helping project leads to meet these through-out the delivery cycle. Additional information: This is a fixed term role of 2 years with possibility of extension. Nationality requirements: • Due to the role responsibilities and requirements, the successful applicant must be capable of achieving SC level clearance. • Please note that eligibility for SC clearance is restricted to nationals of FVEYS or Western European countries (NB: cannot be a dual national holding a Taiwanese passport). As part of the vetting process, candidates are required to have lived in a FVEYS or Western European country for a minimum of 12 to 24 months during the past five years, to allow the relevant police, criminal record and financial checks to be undertaken. • Applicants must possess the appropriate passport as part of the pre-employment requirements. For more information and how to apply, please access the following link to our FCDO vacancies website: https://tinyurl.com/565ruzya Please note that the deadline for receiving applications will be 14 September 2026 at 23:55 PM (Taipei Time).
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  • 月薪63514~63514元 台北市信義區 3年工作經驗 今天剛更新
    Main purpose of job: This is a rewarding but demanding role in a busy consular team, requiring strong resilience, sound judgement and the ability to manage sensitive casework, including a significant volume of arrest and detention cases. The British Assistance and Services Section (BASS) at the British Office Taipei is part of a global network making a direct difference to the lives of British people, often in difficult and challenging circumstances. The purpose of the role is to provide professional assistance and services to British people in Taiwan in their moment of need, as well as build partnerships with the British community, Taiwanese authorities, detention facilities, hospitals and other key stakeholders. The jobholder will report to the Head of the British Assistance and Services Section based in Taipei. The team is supervised by the Consular Regional Operations Manager (CROM) based in the region. Consular work can be emotionally challenging, distressing, and sensitive. Resources and support are available to help staff manage stress, but the successful candidate will need to demonstrate high levels of personal resilience, sound judgement, discretion and professionalism. The successful candidate must also maintain confidentiality and impartiality, and work in line with the Foreign, Commonwealth and Development Office’s (FCDO) Consular and Crisis Strategy, Consular Charter, consular guidance, business targets and local procedures. Roles and responsibilities / what will the jobholder be expected to achieve? Providing assistance and services to distressed British people in Taiwan (70%) • Advise and assist British people and their families following hospitalisation, bereavement, arrest, detention, missing persons cases, rape and sexual assault or other serious welfare issues, including by liaising with local police, prisons, detention facilities, hospitals, funeral directors, courts, insurance companies, and other local authorities and offering help and advice where required. • Manage a busy and varied portfolio of consular casework, including a significant volume of arrest and detention cases, ensuring cases are prioritised appropriately and handled in line with FCDO guidance, safeguarding considerations and local procedures. • Assist British people (and their families) following arrest or detention by liaising with courts, prisons, lawyers, and other local authorities. Undertake regular prison visits, including travel within Taiwan. • Assess risk and vulnerability in individual cases, escalating appropriately and seeking guidance where needed, while maintaining professional boundaries and confidentiality. • Communicate complex or unwelcome information clearly, sensitively and professionally, including explaining the limits of consular assistance and managing expectations of British nationals, their families and other stakeholders. • Provide timely and accurate written records of case actions, and prepare written and verbal updates for internal teams, regional colleagues and HQ staff in the UK. • Provide assistance by telephone, email, through visits or in person at the British Office Taipei. Sometimes (though rarely) you may be required to work out-of-hours or at weekends if there is an emergency which requires local action. • Issue Emergency Travel Documents (ETDs) and providing other documentary services in line with guidance. Communication, Outreach and Prevention (20%) • Cultivate and maintain effective working relationships with key external partners including Taiwanese authorities, detention facilities, police, hospitals, service providers and others. • Assist in producing and developing prevention campaigns aimed at tackling the causes behind British people requiring assistance. • Lead on outreach for an area of assistance work, including developing local knowledge and contacts. • Lead in maintaining accurate, regularly updated public information on GOV.UK. • Manage customer bookings using the FCDO’s automated booking system. • Manage and drive improvements to service delivery, including responsibility for accurate information and service provider lists for inclusion into published documentation and guidance. Business Continuity, Crisis Management and Corporate Objective (10%) • Provide coverage and support to the section during periods of leave and essential training. • Contribute to and participate in crisis management, including helping to maintain and test consular elements of the Crisis Management Plan. • Contribute to the wider consular network across Asia Pacific, including supporting regional teams, engaging with regional conferences and ongoing learning and development. • Provide prompt and professional assistance to British people caught up in a crisis, including working outside of normal office hours and deploying to the scene of the incident where appropriate. All staff will be expected to make a corporate contribution to the smooth running of the British Office Taipei, either through committee membership or another voluntary role that supports the vision and values of the office. Additional information For more information and how to apply, please access the following link to our FCDO vacancies website: https://tinyurl.com/2fu869u8 Please note that the deadline for receiving applications will be until 25 August 2026 at 23:55 PM (Taipei Time).
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