月薪50000~60000元 台北市內湖區 1年工作經驗 3天前更新
公司專注於能源管理及自動化領域,目前已在全球100多個國家展開業務,擁有上萬名員工及全球的合作夥伴。
如果你希望:
• 團隊成員主管好相處、情緒穩定
• 想在外商企業精進練習英文
• 想在有一定規模的企業累積Help Desk經歷
歡迎投遞履歷和我們聊聊此職位!
※此為外包職缺,由ADECCO招募與聘用※
(職位含兩節獎金及每滿6個月發0.5個月月薪獎金)
【Job Description】
• As the first point of contact for customers seeking technical assistance over the system ticket, phone and email
• To follow the internal standard problem-solving process
• To perform remote and necessary on site troubleshooting through diagnostic techniques and pertinent questions asking
• To providing the best solution based on the issue and details provided by customers
• To redirect unresolved issues to the next level of support via system, email or digital internal communication channel (e.g. teams)
• To provide accurate information on IT products or services
• To record events and problems and resolution in ticket system or files and do the follow-up on customer status and relevant information in system
• To give feedback or suggestions or tips to the appropriate internal team to reduce number of ticket
• To identify and suggest possible improvements on service procedures proactively
• To have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• Should also be customer-oriented and patient to deal with difficult customers or cases by positive thinking way.
• To handle the onboarding/offboarding and transfer case which requested by HR and also need to handle the asset assignment and management for any changes (e.g. Hardware / software inventory, installation and configuration, to maintain hard-disk data backup and perform data restoration for client‘s laptop and desktop)
展開 意外險週休二日勞保健保