面議(經常性薪資達4萬元或以上) 台北市信義區 5年工作經驗 2天前更新
About the role
The team is looking for an experienced operations Program Manager who is customer obsessed, motivated, has a bias for action and can think systemically to bring to life new areas of business for the team. This role will work closely with our Business Development team building operational plans to launch and scale new initiative programs. This individual will be responsible for leading a cross-functional team of various stakeholders including; software solution teams, back-end engineers, vendor managers, in-stock managers, FC managers, and various business leaders. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities and strong business acumen. Additionally, this candidate will be self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building, program and project management, experiencing leading projects and teams, and reporting and analysis capabilities.
Responsibilities:
- Creates scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible
- Drive improvement in operational performance and lead projects in a wide range of topics and initiatives to further expand our business and enhance both our customer’s and partner teams experience.
- Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders.
- Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.
- Ensures that multiple projects within program roadmap meet specified timelines to deliver results.
- Provides expertise in problem solving, specifically when it comes to operationalizing business plans or to encourage the implementation of process guidelines and guardrails.
- Determines and monitors project / program schedules, progress and risks to ensure results are delivered on time. Maintains, adjusts and updates project plans as needed and works with appropriate business partners to develop and collect performance metrics.
- Represents business unit, department or functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact and provides a framework for problem solving.
- Engage with other teams across the company to influence projects, build relationships, encourage decision making and help identify or optimize existing processes.
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