面議(經常性薪資達4萬元或以上) 新竹市東區 工作經歷不拘 2天前更新
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《此為長期派遣職缺》
【Key Responsibilities】
▲Manage the RMA process and workflow.
▲Oversee service center performance and operational efficiency.
▲Handle logistics support, routine documentation, and periodic reporting.
▲Support replacement forecasting and planning activities.
▲Respond to customer inquiries related to RMA and warranty issues via chat, email, phone, and social media.
▲Coordinate with Social Care, Technical Care, Ecommerce, and Marketing teams by addressing customer feedback, questions, reviews, and supporting related projects.
▲Support distributors and local partners with RMA requests, resolve inquiries, and ensure timely and accurate communication.
▲Perform other work-related duties as assigned.
【Qualifications】
▲Bachelor’s degree or a related field.
▲At least 2 years of customer service experience in IT or a related industry preferred.
▲Experience in, or a strong interest in, the gaming, software, and technology industries/products preferred.
▲Fluent spoken and written English and Mandarin.
▲Proficiency in one or more additional Asian languages (Japanese, Korean, Thai, or Vietnamese) is a plus.
▲Self-motivated with excellent interpersonal skills.
▲Strong customer-focused mindset and attitude.
▲Positive attitude and ability to work both independently and as part of a team.
▲Flexibility with task rotation.
▲Creative thinking skills.
▲Strong problem-solving and conflict-resolution abilities.
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