面議(經常性薪資達4萬元或以上) 新北市汐止區 1年工作經驗 1天前更新
1.技術支援與客戶服務
回覆客戶技術諮詢,提供專業產品應用與技術建議。
協助客戶導入與使用產品,提升客戶體驗與滿意度。
擔任客戶與內部工程團隊之間的重要技術窗口。
2.產品失效分析與問題解決
負責產品故障分析、異常問題調查及根本原因分析(Root Cause Analysis)。
與客戶及內部團隊密切合作,推動問題改善與解決方案執行。
主導重大客戶技術問題,直到問題獲得妥善解決。
3.產品安全與法規認證管理
協助產品安全認證(Safety Certification)及相關法規符合性文件管理。
參與認證專案規劃、進度追蹤與跨部門溝通協調。
維護產品聲明文件(Declarations)及合規相關資料。
4.產品測試與驗證
執行新產品及現有產品的測試、驗證與性能評估。
分析測試結果並提出改善建議。
協助提升產品品質、可靠度及市場競爭力。
5.技術文件與產品資料製作
撰寫及維護產品技術文件。
製作技術規格書(Datasheet)、應用說明(Application Notes)、產品變更通知(PCN)及停產通知(EOL)。
協助準備技術行銷資料,支援產品推廣與客戶溝通。
6.工程資料庫管理
維護產品 Cross Reference Database。
確保產品資訊的完整性、正確性與即時更新。
7.跨國合作與專案參與
參與支援 Aimtec 全球市場相關專案。
與國際客戶及跨國團隊合作,共同推動產品創新與市場發展。
🔹 Provide Technical Expertise
Respond to customer technical inquiries and serve as a trusted technical advisor.
Support customers in selecting and implementing the right power solutions for their applications.
🔹 Lead Product Failure Analysis & Problem Resolution
Investigate product failures and technical issues.
Work directly with customers and cross-functional teams to identify root causes and implement corrective actions.
Own critical customer issues from initial investigation through successful resolution.
🔹 Drive Product Compliance & Safety
Assist with product safety certifications, regulatory approvals, and compliance declarations.
Coordinate project schedules, documentation updates, and communication with internal and external stakeholders.
🔹 Conduct Product Testing & Validation
Perform evaluation and qualification testing for both new and existing products.
Analyze test results and provide recommendations for product improvements and performance optimization.
🔹 Develop Technical Documentation
Create and maintain technical datasheets, application notes, product change notifications (PCN), end-of-life (EOL) notices, and other key product documentation.
Support product marketing initiatives with accurate and compelling technical content.
🔹 Maintain Engineering Knowledge Resources
Manage and update product cross-reference databases to support customers and internal teams.
🔹 Contribute to Global Business Initiatives
Participate in cross-functional projects supporting multiple markets and regions served by Aimtec.
Collaborate with international teams to help drive innovation and customer satisfaction worldwide.
展開 產假員工生日禮金年終獎金三節獎金意外險