面議（經常性薪資達4萬元或以上） 台南市安平區 3年工作經驗 1天前更新
1. 提供遊艇會會員諮詢服務(包含租船/餐廳及場域介紹/住宿介紹)，妥善處理會員需求，提升顧客滿意度。
2. 負責會員服務 營運事務，確認服務流程順暢。
3. 規劃與實施 秘書部的教育訓練，提升團隊專業素養與服務品質。
4. 管理並維護VIP顧客關係，進行服務品質評鑑及市場調查，分析顧客滿意度。
5. 提出會員活動計畫，促進遊艇會知名度與會員參與度。
6. 負責VIP活動的洽談與執行，確保活動效果最大化。
Member Service Assistant Manager
1. Provide consultation services to yacht club members, including yacht charters, dining options, venue introductions, and accommodation information, while effectively addressing member needs to enhance customer satisfaction.
2. Oversee the daily operations of member services and ensure smooth and efficient service workflows.
3. Plan and implement training programs for the Secretariat Department to enhance team professionalism and service quality.
4. Manage and maintain VIP client relationships; conduct service quality evaluations and market research to analyze customer satisfaction.
5. Propose and organize member engagement and promotional activities to increase the yacht club’s visibility and member participation.
6. Coordinate, negotiate, and execute VIP events to ensure optimal outcomes and overall event effectiveness.
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