面議（經常性薪資達4萬元或以上） 台中市西屯區 3年工作經驗 2天前更新
職稱: 國際售後服務部 — 資深工程師 (具三年以上相關資歷)
Senior Global Field Service Engineer
I. Job Title
Senior Global Field Service Engineer (Global Field Service Department)
II. Core Mission Scope
Overseas On-site Maintenance: Independently travel to international locations (e.g., China, Europe, India, South Korea, Singapore) to perform product repairs, precision calibration, and troubleshooting.
Technical Training & System Building: Conduct technical training for overseas customers and distributors; establish and optimize local maintenance service systems.
Remote Diagnostics & Support: Provide remote technical assistance from the Taiwan headquarters via digital communication tools to help international clients with initial fault identification and problem-solving.
R&D Optimization Feedback: Consolidate field data and insights from overseas assignments to provide the R&D department with critical evidence for product optimization and design improvement.
Domestic & In-house Support: Manage domestic after-sales service in Taiwan and provide technical support within the factory when no overseas travel is assigned.
III. Essential Qualifications
Technical Core Competencies:
Strong background in precision mechanical maintenance and electrical control; familiar with CNC machine tool structures, NC rotary tables, hydraulic systems, and circuit diagram interpretation.
Hands-on experience with parameter operation and fault diagnosis for at least one of the following controllers: Fanuc, Mitsubishi, Siemens, or Heidenhain.
Proficiency with precision measurement instruments; experience operating laser interferometers for accuracy compensation is highly preferred.
Language & Communication Proficiency:
Fluent in English with the ability to conduct technical discussions with international engineers.
Requirement: TOEIC 650+ or equivalent practical proficiency. Candidates without relevant English certification will be required to undergo an oral examination during the interview.
Capable of producing logical and professional English Service Reports, clearly documenting root causes and countermeasures.
Professional Experience:
Minimum of 3 years of experience in the machine tool or rotary table industry.
IV. Key Professional Traits
High Stress Resistance & Negotiation Skills: Ability to remain calm and composed in high-pressure environments; skilled in professional communication and negotiation with clients.
Independent Operational Capability: Able to adapt to overseas assignments lasting 10+ days and solve complex problems independently under resource-limited conditions.
Logical 〝Detective〝 Mindset: Exceptional analytical skills to piece together the truth behind a malfunction from fragmented and incomplete information.
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