月薪32000~40000元 台北市北投區 1年工作經驗 4天前更新
【Job Responsibilities】
1. 操作業務相關系統 (Oracle, Salesforce 等系統)
2. 提供客戶服務與諮詢,製作報價單
3. 協助外勤業務,提供業務相關資訊
4. 管理案件進度
5. 製作業務報表
6. 其他交辦事項
【Job Function】
Works autonomously, take broad perspective to problems, and support UL’s sales professionals in all administrative processes, including quote generation, order processing and booking, post-sales customer service support and anywhere else administrative assistance is required.
• Uses knowledge and relationships from guiding post-sales implementation of TIC products / services to inform planning for expansion opportunities
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts
• Builds trust, transparency, and loyalty with customer contacts; gauges customers’ levels of engagement with UL and directs feedback internally when appropriate
• Connects customer personnel to relevant UL personnel (account managers, Technical Sales Representatives (TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers etc.) when applicable
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customer’s perspective
• With guidance, supports implementation and fulfilment teams to deliver solution to customer post-sale
• Collaborates with internal resources until an issue is resolved and communicated to customer
• Provides input to account manager, TSR/TISR (where appropriate) about deep understanding of customer needs, where applicable
• Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
• Performs other duties as directed.
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