月薪50000~50000元 台北市中山區 工作經歷不拘 2天前更新
Key Responsibilities:
• Investigate Disputed Transactions: Conduct investigations of disputed cardholder transactions, adhering to Visa, MasterCard, American Express, and alternative payment methods (APMs) guidelines.
• Defend Chargebacks: Respond to incoming chargebacks, ensuring timeliness and compliance with card network and payment platform regulations.
• Identify Fraud Patterns: Analyze trends in chargeback and fraud data to proactively address and escalate emerging fraud risks.
• Investigate payment delays and other related issues such as refunds, make a determination on the cause, come to a satisfactory solution to both the business and the customer.
• Complete and be responsible for compliance know your customer workflows which are needed to ensure compliance.
• Take action to minimize payment and refund delays for our customers.
• Collaborate Internally: Work with internal partners to ensure that StubHub‘s customers have a delightful experience.
• Support Cross-Functional Projects: Assist in broader investigations as needed, sharing insights and data with relevant departments.
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