月薪40000~60000元 台北市內湖區 工作經歷不拘 11天前更新
Qualcomm has an outstanding career opportunity for a HR Shared Services Rep, Associate to join their HR Hub (Shared Service Center) in Taiwan, Taipei or India, Hyderabad (based on the availability of the resources the location shall be determined). Working in a Shared Services and Contact Center environment, this position is responsible for responding to HR inquiries primarily from employees, managers, and other members of the HR Team. The primary focus of this job is to provide support regarding HR policies, programs, processes, and some basic Human Capital Tool Support (e.g., Workday, Bswift, Darwin, etc.).
Core Responsibilities:
• Provides quality customer service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
• Provides accurate information over the phone, chat, or via online case management responses
• Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries
• Accurately documents case notes following each phone call, chat, or online case
• Ability to follow standard procedures and scripts
• Uses FAQs, scripts and knowledge to assist employees with inquiries
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).
• Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, Bswift, icims, etc.
• For any issues not resolved, opens case management tickets and refers the case to the appropriate expert for problem resolution
• Participates in continuous improvement initiatives
• Other responsibilities, as assigned
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