面議(經常性薪資達4萬元或以上) 新竹縣竹北市 4年工作經驗 2天前更新
1. Desktop support
• Standard computer system setup and maintenance (OS, software, business application, VPN, email, printer etc.)
• Basic onsite troubleshooting and support on desktop systems
• IT accessories management. (keyboard, mouse, network cable, headphone, USB flash drive etc.)
• Work with/assist the Tier 2 team on cell phone app support.
• Work with/assist the Tier 2 team on desktop support
• Work with Tier 2 team/ vendors on IT room routine check, repair, and maintenance, and computer HW repair/maintenance.
2. Communication and collaboration
• Routine check on meeting room device: network ports, phones, VC, TV, scheduler, etc., basic troubleshooting and maintenance
• Work with the Tier 2 team on communication and collaboration tools support (ZOOM, SLACK, Intune, etc.).
• Assist the tier 2 team on phone circuit installation/maintenance/troubleshooting
• Work with tier 2 team/vendors on HW repair and maintenance (VC system, TV, etc.)
3. Network support.
• Basic onsite troubleshooting and support on the network system.
• Wired/wireless system routine check, maintenance.
• Work with the tier 2 team on wired/wireless network troubleshooting
• Assist the tier 2 team on network circuit installation/maintenance/troubleshooting, etc.
4. IT asset/inventory management
• Assign IT assets/accessories to or collect IT assets/accessories from users according to the company process.
• Inventory management: User acceptance, FA transfer & update in SNOW.
• Inventory physical count.
5. IT room maintenance
• Work with the tier 2 team on new hardware installation in the IT room.
• Work with the tier 2 team/vendor on a hardware routine check for servers, network devices, storage systems, etc.
• Environmental routine check: monitor the IT room temperature, work with the tier 2 team and GWS (facility) team on solving IT room environmental issues.
6. Other tasks assigned by the company.
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