年薪870000元 東北亞韓國 1年工作經驗 1天前更新
[HR Talk]
We are hiring a candidate to handle Casino Customer Marketing and Services at INSPIRE Entertainment Resort Casino. We prefer candidates who have a background in hotel or service-related fields and are proficient in Japanese or a second foreign language (English). Although entry-level candidates are welcome to apply, those with internship or practical experience in related fields will be given preference.
[Position Summary]
The casino Services Agent is responsible for driving Casino revenues through the execution of Sales, Guest Service Initiatives, Managing Loyalty Membership and the on-going development of key contacts.
[Primary Duties and Responsibilities]
*Player Services / Business Development
• Provides 5 star+ service to support the Regional Sales teams and to walk-in guests.
• Working alongside VIP Services and Customer Care Centre, arranges every element of the Guests trip including travel, accommodation, local transportation, F&B and Resort amenity reservations and casino program management and settlements.
*Loyalty Operations
• Provide rewards and promotions quickly and accurately to members eligible for membership benefits, maximizing customer satisfaction.
• Casino membership registration and entry management (verification of membership eligibility and nationality documents, etc.)
• Promotion/event operation and support (distribution of tickets, prizes, etc.)
[Physical Demands and Work Environment]
• Office & Operational Work Environment
• Be able to sit in front of a computer screen for extended periods of time.
• Be able to work in a fast-paced work environment with frequent interruptions.
• Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and
holiday periods.
• Requires a valid driver‘s license and passport.
[Minimum Education and Qualifications]
1. Mandatory
• Excellent English, Chinese or Japanese written and communication skills (based on assigned role and team).
• Ability to work independently.
• Excellent organizational and multi-tasking skills
• Attention to detail, organized and plans his/her time accordingly to ensure deadlines are hit.
• Advanced knowledge of Word, Excel and PowerPoint
• Ability to handle confidential information and sensitive matters.
• Maintaining confidentiality within the organization and protect any information classified as confidential.
• Maintaining honesty and integrity with superior, subordinates and guests
2 Nice to have
• A Bachelor‘s degree in Hospitality, Sales, Marketing, Business, or other related fields preferred but not essential.
• 1+ year of hand-on experience in Casino Integrated Resort Business Development and Guest Service requirements within Asia preferred
• Entry level positions also available for candidates displaying guest service and sales capabilities
3. Desired Characteristics
• Great communicator, great negotiator, Self-motivated, Inter-personal & proactive to build positive relationships and linkages to internal departments and external groups.
• 100％ customer driven providing all guests with 5-star service; impeccable ability to handle and positively resolve customer complaints.
[Physical Demands and Work Environment]
• Office & Operational Work Environment
• Be able to sit in front of a computer screen for extended periods of time.
• Be able to work in a fast-paced work environment with frequent interruptions.
• Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods.
• Requires a valid driver‘s license and passport.
[Job Contract Period]
- Hiring Fixed Term (1 year) position
[Compensation Package]
- Salary : Depends on Experience
- Transportation Allowance (Up to KRW 250,000 per month)
- Company Dormitory
- Flexible Benefit Card
- Holidays : Five-day workweek / Paid Annual Leave / Paid Holidays / Congratulatory or Condolence Leave / Child-care Leave / Special Leave
[Screening Process]
Application Review -＞ 1st Interview (Department) -＞ 2nd Interview (HR) -＞ Onboarding
3) Annual Salary = KRW 32M (NTD 870,000)
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