- 月薪30000~35000元 台北市松山區 1年工作經驗 2天前更新展開
洗衣服務員負責制服室及洗衣房的整體運作。負責確保同事的制服及顧客的送洗衣物均按照酒店所制定的標準流程進行清潔、回收與交付。 1. 負責準時收取和交付顧客的送洗衣物，並確實在系統內登錄物品數量、客房號碼和正確費用。 2. 根據洗衣單上資訊清點並檢查每件物品。詳細記錄衣物的細節、回衣時間和任何特殊要求。 3. 檢視衣物上的污漬、瑕疵或損壞，並將其分類成以下類別: 維修、去汙處理、重新清洗或退貨。依照標準程序，將所發現的衣物情形告知客人。 4. 操作機器及使用濃縮化學藥劑時，嚴格遵守各項工作場所的安全規範。 5.操作和監控洗衣機、乾洗機和烘乾機，包含依照安全規範添加化學品及清潔洗衣機濾網。 6. 負責制服的清潔與保養，檢查並去除污漬或修補制服。 7. 維護及更新收到的待洗制服庫存記錄。 8.確保各式酒店布巾和制服均被準確分類、接收、分發及記錄，確保制服室的整潔。 9. 與同事保持和諧的關係，營造舒適的工作環境。 10. 參加教育訓練課程並向主管或經理提出建議或回饋以改善整體運作。 The Laundry Attendant is responsible for maintaining all aspects of the Uniform/Laundry Room. The individual works to ensure that all colleagues‘ uniforms and guest laundry are cleaned, retrieved and delivered according to operating standards set by the hotel. 1. Responsible for timely pick-up and delivery of guests‘ laundry and ensures accuracy of number of items, guests‘ room number and correct charges are posted under the appropriate system. 2. Count and verify each item as per laundry list. Keep record with detail, delivery time and special requests. 3. Identify stains, defects or damages of items and determine status for repair, spot treatment, rewash or return. Inform and advise guests of damages found according to standard procedures. 4. Maintain strict compliance to all workplace safety and security when operating machines and using concentrated chemicals. 5. Operate and monitor washing, dry cleaning and drying machinery, including adding of chemicals and cleaning lint traps according to safety procedures. 6. Responsible for the cleanliness and upkeep of colleagues‘ uniform by identifying and rectifying any stains or repair work to be done. 7. Maintain and update a record of uniform inventory received for washing. 8. Ensures the tidiness and cleanliness of the uniform room by making sure that all hotel linens and uniforms are sorted, received, distributed and recorded accurately. 9. Maintain a positive and harmonious relations with all colleagues to promote comfortable workplace environment. 10. Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 2天前更新展開
安全主任將協助安全經理領導團隊保護其指定的場域、資產和人員。處理醫療事故、撰寫事件報告、與各部門聯繫並提供所要之的相關資訊。 1.管理酒店的安全監控室營運，並安排酒店內外各區域的定期巡邏。 2.確保酒店內外部人員皆遵守地方法律和酒店所制定的政策及程序，以維持安保的最高標準。 3.每日檢查各項監視器系統、電子安全設備和火災警報系統。 4.根據酒店政策與程序對各項事件、犯罪或可疑人物進行調查。 5.監督並指導團隊成員執行所有安全和保全程序。確保同事嚴格遵守規定並針對違反之部分提出罰則。 6.規劃並定期進行消防安全演習以及火災危機與風險管理評估。 7.主持部門會議並安排每週的部門行事曆。 8.處理、回應及匯報任何事件，並保存各事件報告的彙整。 9.處理任何醫療事件，並在必要時向相關單位通報。 10.以友善和熱情的態度協助顧客、訪客、同事、供應商及合作夥伴。 11.確保工作區域保持整潔有序。 12.向相關部門回報任何問題或損壞，以確保館內的各項設施及服務沒有任何缺陷。 13.充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 14.與各部門維持緊密的工作關係，以確保營運上的有效溝通，成為部門間合作的榜樣。 15.嚴格遵守酒店所制定的部門營運標準、政策及程序。 The Security Supervisor aids the Manager, Security to lead the security team in protecting assigned premises, assets, and personnel. The individual is expected to handle medical incidents, compile incident reports, liaise with and provide relevant information requested by other departments. 1.Oversees the hotel’s security control and carry out regular patrols of all areas surrounding and within the hotel compound. 2.Uphold the highest standard of safety and security by ensuring that all internal and external personnel adhere to the policies and procedures set by the local law and the hotel. 3.Monitors and perform assessment checks of CCTV surveillance, all electronic security devices and fire alarm systems daily. 4.Conduct investigation of all incidents, crime or suspicious characters according to the policies and procedures set by the hotel. 5.Manage and coach all team members on all the safety and security procedures. Ensures strict compliance and advise on the consequences should they fail to comply. 6.Plan and execute fire safety, emergency exercises, fire hazard and evacuation plans on a timely basis. 7.Conduct team briefings and manage weekly schedules for security teams. 8.Manage, respond to and report incidents whilst keeping a compilation of all incident reports. 9.Handle all medical incidents and report to relevant authorities where necessary. 10.Assist guests, visitors, colleagues, suppliers and all public associates while maintaining a friendly and welcoming attitude. 11.Ensures that working areas are kept neat, organized and clean at all times. 12.Report any defects or work orders to the relevant department to ensure defect-free and safe operation of facilities and services for all guests and colleagues. 13.Recognizes the importance of Forbes standards as to deliver excellent service performance. 14.Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support. 15.Complies strictly to all departmental operating standards, policies and procedures set by the hotel.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 2天前更新展開
麵包領班負責在工作站指導並準備各類麵包項目，包括準備、烘焙和擺盤菜餚。此職位將指導廚房某一區域的日常運營，提出持續改進的建議，遵守顧客服務標準，並支持維護食物衛生、健康和安全標準的工作。 1. 遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2. 擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3. 能夠靈活地在各餐飲部門內輪替值班。 4. 能夠獨立執行所被分配到的工作區域職務。 5. 維持廚房的一貫標準並遵循該廚房所規範的準則。 6. 於日誌中回報每日產能以及任何問題，包括損壞和破損。 7. 遵循酒店的標準作業流程。 8. 充分熟悉酒店所提供的各項服務與設施。 9. 執行所屬廚房的開始及結束營業的作業流程。 10. 確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 11. 在甜點廚房區域引導員工控制份量和減少浪費，以達到最小損耗。 12. 以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 The Chef de Partie directs the preparation of a variety of bakery items at a workstation, which includes preparing, baking and plating dishes. The Individual guides a section of the kitchen’s operations, suggest areas for continuous improvement within a workstation, adheres to customer service standards and supports initiatives to maintain food hygiene, health, and safety standards. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To be entirely flexible and adapt to rotate within the Food & Beverage Department of the hotel as assigned. 4. To independently be able to run the section you are assigned to. 5. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 6. Report in the logbook all productions and problems daily including spoilage and breakage. 7. Follow the hotel‘s SOPs. 8. To be fully conversant with all services and facilities offered by the hotel. 9. To perform opening and closing procedures established for the Place of Work as assigned. 10. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 11. Guide staff in portion and waste control in the pastry kitchen section to minimize loss and wastage 12. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors.
就業保險產假產檢假安胎假家庭照顧假 - 月薪34000~38000元 台北市松山區 1年工作經驗 3天前更新展開
服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 The Restaurant Server is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of a memorable dining experience to all guests. The individual anticipates and service guests needs and is knowledgeable about all available menu options, beverage lists and daily specials. 1. 提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗 2. 預測顧客的服務需求，包含詢問顧客問題以了解需求，透過記錄喜好來提供個人化服務。 3. 確實檢查並結帳，遵守各項現金交易和信用卡交易流程/規範，包含增加及收取小費。 4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。 5. 遵守各項部門的安全規定和流程，確保環境整潔及安全。 6. 專業、積極、即時地滿足顧客的服務需求。 7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。 8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 9. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 10. 依照活動類型和服務規定擺設餐桌，包含桌巾、杯盤和餐具的類型，確保各項用品均符合品質標準。 11. 執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。 12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。 13. 充分了解菜單中的每道餐點和飲料的成分與價格。 14. 遵循酒店特定流程處理任何緊急情況（如疏散、醫療緊急情況、自然災害）。 1. Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. 2. Anticipate guests‘ service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences. 3. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. 4. Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 5. Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment. 6. Address guests‘ service needs in a professional, positive, and timely manner. 7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 8. Recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 9. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 10. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. 11. Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. 12. Polishes and inspects the cleanliness and presentation all china, glass, and silver prior to use. 13. To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu. 14. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
就業保險產假產檢假安胎假家庭照顧假 - 月薪35000~38000元 台北市松山區 1年工作經驗 2天前更新展開
麵包一廚/二廚負責在工作站並準備各類麵包項目，包括準備、烘焙和擺盤菜餚。此職位將指導廚房某一區域的日常運營，提出持續改進的建議，遵守顧客服務標準，並支持維護食物衛生、健康和安全標準的工作。 1. 遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2. 能夠靈活地在各餐飲部門內輪替值班。 3. 維持廚房的一貫標準並遵循該廚房所規範的準則。 4. 於日誌中回報每日產能以及任何問題，包括損壞和破損。 5. 遵循酒店的標準作業流程。 6. 執行所屬廚房的開始及結束營業的作業流程。 7. 確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8. 在甜點廚房區域引導員工控制份量和減少浪費，以達到最小損耗。 9. 以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 The commis directs the preparation of a variety of bakery items at a workstation, which includes preparing, baking and plating dishes. Adheres to customer service standards and supports initiatives to maintain food hygiene, health, and safety standards. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To be entirely flexible and adapt to rotate within the Food & Beverage Department of the hotel as assigned. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the hotel‘s SOPs. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. Guide staff in portion and waste control in the pastry kitchen section to minimize loss and wastage 9. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors.
就業保險產假產檢假安胎假家庭照顧假 - 月薪32000~37000元 台北市松山區 1年工作經驗 3天前更新展開
廚房一廚/二廚負責生產並保證最高品質的產品，保持衛生安全標準，按照公司的指導方針，並支持本部門文化的動力、團隊精神和創造力。 1. 準備和製作所有菜單，根據規定的食譜和標準，確保份量大小和菜品品質符合公司標準。 2. 確保備餐所需的食材根據菜單訂單進行，檢查下屬根據庫房領料單領取食材，確保收到的貨品符合預定的品質和採購標準。 3. 確保食物的適當處理和儲存，將損耗降到最低。 4. 確保工作台的清潔和消毒按照安全程序進行備餐。 5. 遵循並保持H.A.C.C.P程序。 6. 協助進行定期及不定期盤點。 7. 遵循維修程序和清潔時間表。 8. 能夠執行其他臨時指派的工作。 Commis is responsible for the production of the highest quality products. Maintain hygiene and safety standards as per company guidelines. Support a departmental culture of motivation, team spirit, and creativity. 1. Prepare and produce all dishes for a la carte menu according to the prescribed recipes and specifications and ensure that the portion size, quality, and presentation of the dishes confirm to the company standard. 2. Prepared the required mise-en-place according to the menu orders and checked the received products to ensure that they met the predetermined quality and purchasing specifications. 3. Ensure the proper handling and storage of food to keep spoilage to a minimum. 4. Keep the workstations clean and sanitized and observe proper safety procedures at all times. 5. Follow and Maintain H.A.C.C.P programs where implemented 6. Assist with inventories as scheduled. 7. Follow the maintenance program and cleaning schedule. 8. Perform duties in other areas of the kitchen as assigned.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 3天前更新展開
餐務主任負責執行餐務部門的各項行政與日常清潔作業，包含廚房的順利運作。主要負責安排分派職務並追蹤待處理項目。亦須指導和監督團隊，確保各項設備完善、整潔無損壞，打造專業的工作環境。 1.在必要時支援部門並加強作業標準與流程。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.協助、管理與培訓同事，使其發揮最大潛力。餐務主任同時亦須協助廚房擺盤。 4.處理顧客抱怨並迅速修正以解決問題，使顧客滿意。 5.將客人意見傳達給餐務經理並採取適當的行動。 6.維持廚房的整潔與衛生，並遵循由食品衛生管理經理所領導的 HACCP 計劃，包含依照要求針對區域進行深層清潔。 7.負責確保各式杯盤與銀器皆被確實清潔。 8.詳細登記各項操作設備與用品的庫存數量及破損記錄。 9.確實遵守各項衛生與安全標準和規範。 10.與各部門維持緊密的工作關係，以確保營運上的有效溝通，成為部門間合作的榜樣。
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 3天前更新展開
餐務副理將協助餐務經理管理餐務部門的日常營運，確立高效、有效生產成本的操作方式，以確保運作順暢，並通過規劃、組織、指導和控制餐務操作和管理，從而最大程度地提高客人滿意度。 1. 監控並確保處理破損物品的行政工作，以提供持續反饋給現場團隊，作為減少破損和損失的工具。 2. 嚴格遵守已建立的運營支出，並確保控制所有成本。 3. 參與制定年度運營預算，包括運營成本、運營設備和固定設備與設備需求，以符合年度營運計劃的編制。 4. 監督並維護整潔、清潔的後廚食品和飲料區域，為所有餐廳和宴會提供乾淨的運營設備，根據預期的營運水平。 5. 高效協調餐務部門的所有活動，確保廚房器具、餐具、玻璃器皿和清潔用品及設備均有足夠的預定庫存。 6. 監督廚房和後廚食品和飲料區域的夜間清潔餐務人員。 7. 處理投訴和解決服務中的問題，記錄所有反饋，確保問題能夠及時得到解決，以達到客人滿意度。 8. 在更新標準操作程序方面協助高層，根據酒店標準和商業水平提出改進建議，以提高工作效率和績效。 9. 確保所有團隊成員都認識到富比士準則的重要性，以提供優秀的審核和服務表現。 10. 審查並向廚師及餐飲辦公室提交以下報告：每週和每月破損和損失報告、化學消耗報告、HACCP記錄、臨時管家檔案、健康檢查記錄、培訓師報告、簽署的清潔時間表。 The Assistant Chief Steward assists the Chief Steward in the supervision and coordination of the daily stewarding department operations. The individual establishes efficient, and productive costs to ensure a smooth operation and therefore contributes to maximizing guest satisfaction consistently through planning, organizing, directing, and controlling the stewarding operation and administration. 1. Monitors and ensures that breakages are administrated to provide constant feedback to the operation as a tool to reduce breakages and losses. 2. To strictly adhere to the established operating expenses and ensure that all costs are controlled. 3. Participates in the formulation of the Annual Operating Budget, operating cost, operating equipment, and FF&E requirements in line with the compilation of the Annual Business Plan. 4. Supervises and maintains an organized, clean, and sanitized back-of-house Food & Beverage area and provides all outlets and banquets with clean operating equipment, based on expected business levels. 5. Efficiently coordinate all the activities of the Stewarding department ensuring that at all times there is a sufficient established stock of kitchen utensils, crockery, glassware, and cleaning supplies and equipment. 6. To supervise night cleaning Stewards in the kitchen and back-of-house food and beverage areas. 7. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests’ satisfaction. 8. Assists the higher management in updating the Standard Operating Procedures by the hotel standards and business level by suggesting improvements to improve the efficiency of work and performance. 9. Ensure all team members recognize the importance of Forbes standards to deliver excellent audit and service performance. 10. Review and submit reports to the Chefs & Food & Beverage Office the following: Weekly & Monthly Breakage and Loss Report, Chemical Consumption Report, HACCP Records, File on casual Stewards, Health Inspection Records, Trainer‘s Report, Signed Cleaning schedule.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 3天前更新展開
宴會廳/客房服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助宴會廳/客房服務經理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Banquet/In Room Dining Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 3天前更新展開
酒吧主任將協助酒吧副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助酒吧副理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Bar Supervisor assists the Bar Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Bar Assistant Manager in coordinating and delegating daily tasks to deliver exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
就業保險產假產檢假安胎假家庭照顧假 - 月薪34000~38000元 台北市松山區 1年工作經驗 3天前更新展開
酒吧服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 The Bar Server is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of a memorable dining experience to all guests. The individual anticipates and service guests needs and is knowledgeable about all available menu options, beverage lists and daily specials. 1. 提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗 2. 預測顧客的服務需求，包含詢問顧客問題以了解需求，透過記錄喜好來提供個人化服務。 3. 確實檢查並結帳，遵守各項現金交易和信用卡交易流程/規範，包含增加及收取小費。 4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。 5. 遵守各項部門的安全規定和流程，確保環境整潔及安全。 6. 專業、積極、即時地滿足顧客的服務需求。 7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。 8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 9. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 10. 依照活動類型和服務規定擺設餐桌，包含桌巾、杯盤和餐具的類型，確保各項用品均符合品質標準。 11. 執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。 12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。 13. 充分了解菜單中的每道餐點和飲料的成分與價格。 14. 遵循酒店特定流程處理任何緊急情況（如疏散、醫療緊急情況、自然災害）。 1. Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. 2. Anticipate guests‘ service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences. 3. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. 4. Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 5. Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment. 6. Address guests‘ service needs in a professional, positive, and timely manner. 7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 8. Recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 9. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 10. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. 11. Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. 12. Polishes and inspects the cleanliness and presentation all china, glass, and silver prior to use. 13. To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu. 14. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 3天前更新展開
酒吧副理將協助酒吧營運經理管理餐廳的日常營運。確保餐廳員工提供一致且周到的服務，以維持高水準的餐飲服務。 1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力，以確保實現嘉佩樂品牌價值觀和願景，為所有顧客和同事創造令人驚豔的體驗。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.為餐飲管理相關領域的專家，提供專業頂級的顧客服務體驗。 4.透過展現嘉佩樂文化和服務理念，成為激勵同事的典範。 5.負責管理餐廳的日常運營，並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。 6.管理餐廳的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務（如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等）。 7.監督餐廳開店與閉店職務的完成，包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。 8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 9.參與招募、面試新人才和培育繼任者。 10.確保所有團隊成員充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 The Assistant Bar Manager assists the Bar Operation Manager in the supervision and coordination of the daily restaurant operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues. 1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters. 4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy. 5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily. 6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). 7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done. 8. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 9. Participate in recruitment activities such as interviewing new talents for the departments and succession planning. 10. Ensure all team members recognize the importance of Forbes standards to deliver excellent audit and service performance.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 3天前更新展開
宴會廳/客房大夜服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助宴會廳/客房服務經理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Banquet/In Room Dining Night Shifr Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 1年工作經驗 3天前更新展開
在指定工作場所提供穩定且高品質的產品，並提供禮貌、專業、高效和靈活的服務，符合嘉佩樂的標準、政策和程序，以最大化顧客滿意度。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.執行在指定工作場所的所有職責和任務，達到設定的標準。 3.完全具備靈活性，根據需要在廚房部門的不同子部門或酒店其他部門輪換工作。 4.每天處理該區域的所有HACCP表格。。 5.確保工作場所及周邊區域始終保持清潔和有序。 6.以禮貌和高效的方式處理顧客查詢，並將顧客的投訴或問題報告給主管。 7.了解並嚴格遵守員工手冊中的規章制度，以及酒店有關消防、衛生、健康與安全的政策。 8.與餐廳內部員工及其他部門保持良好的合作關係和工作關係。 9.參加酒店安排的所有內部廚房及人力資源培訓。 10.與領班協調，訂購所需的商品、產品、材料和器具。 To produce a consistent and high-quality product in the assigned Place of Work and provide a courteous, professional, efficient, and flexible service consistent with the Capella Bangkok Standards Policies & Procedures to maximize guest satisfaction. 1. To produce a consistent and high-quality product, provide a courteous, professional, efficient, and flexible service at all times, following Capella Bangkok Standards of Performance. 2. To perform all duties and tasks in the assigned Place of Work to the standard set. 3. To be entirely flexible and adapt to rotate within the different sub-departments of the Kitchen Division or any other Department of the hotel as assigned. 4. To handle all HACCP forms for your area daily. 5. To ensure that the Place of Work and surrounding area are kept clean and organized at all times. 6. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors. 7. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety. 8. To maintain a good rapport and working relationship with staff in the outlet and all other departments. 9. Attend all internal kitchen and HR training assigned by the hotel. 10. Coordinate with the Chef de Partie to order required goods, products, materials, and utensils.
就業保險產假產檢假安胎假家庭照顧假 -
