- 面議（經常性薪資達4萬元或以上） 台北市松山區 1年工作經驗 2天前更新展開
在指定工作場所提供穩定且高品質的產品，並提供禮貌、專業、高效和靈活的服務，符合嘉佩樂的標準、政策和程序，以最大化顧客滿意度。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.執行在指定工作場所的所有職責和任務，達到設定的標準。 3.完全具備靈活性，根據需要在廚房部門的不同子部門或酒店其他部門輪換工作。 4.每天處理該區域的所有HACCP表格。。 5.確保工作場所及周邊區域始終保持清潔和有序。 6.以禮貌和高效的方式處理顧客查詢，並將顧客的投訴或問題報告給主管。 7.了解並嚴格遵守員工手冊中的規章制度，以及酒店有關消防、衛生、健康與安全的政策。 8.與餐廳內部員工及其他部門保持良好的合作關係和工作關係。 9.參加酒店安排的所有內部廚房及人力資源培訓。 10.與領班協調，訂購所需的商品、產品、材料和器具。 To produce a consistent and high-quality product in the assigned Place of Work and provide a courteous, professional, efficient, and flexible service consistent with the Capella Bangkok Standards Policies & Procedures to maximize guest satisfaction. 1. To produce a consistent and high-quality product, provide a courteous, professional, efficient, and flexible service at all times, following Capella Bangkok Standards of Performance. 2. To perform all duties and tasks in the assigned Place of Work to the standard set. 3. To be entirely flexible and adapt to rotate within the different sub-departments of the Kitchen Division or any other Department of the hotel as assigned. 4. To handle all HACCP forms for your area daily. 5. To ensure that the Place of Work and surrounding area are kept clean and organized at all times. 6. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors. 7. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety. 8. To maintain a good rapport and working relationship with staff in the outlet and all other departments. 9. Attend all internal kitchen and HR training assigned by the hotel. 10. Coordinate with the Chef de Partie to order required goods, products, materials, and utensils.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 2天前更新展開
管理所負責的廚房區域，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升顧客滿意度。 1. 遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2. 擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3. 能夠靈活地在各餐飲部門內輪替值班。 4. 能夠獨立執行所被分配到的工作區域職務。 5. 維持廚房的一貫標準並遵循該廚房所規範的準則。 6. 於日誌中回報每日產能以及任何問題，包括損壞和破損。 7. 遵循酒店的標準作業流程。 8. 充分熟悉酒店所提供的各項服務與設施。 9. 執行所屬廚房的開始及結束營業的作業流程。 10. 對於菜單內的各項餐點和飲品有全盤的了解，並能夠針對餐飲搭配做推薦以及推銷。 11. 確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 12. 控管營運備品數量並減少損壞或浪費。 13. 以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 To supervise the assigned station/section, produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize guest satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To be entirely flexible and adapt to rotate within the Food & Beverage Department of the hotel as assigned. 4. To independently be able to run the section you are assigned to. 5. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 6. Report in the logbook all productions and problems daily including spoilage and breakage. 7. Follow the SOP‘s of the hotel. 8. To be fully conversant with all services and facilities offered by the hotel. 9. To perform opening and closing procedures established for the Place of Work as assigned. 10. To have a thorough understanding and knowledge of all Food & Beverage items on the menu and the ability to recommend Food & Beverage combinations and upsell alternatives. 11. To ensure that the Place of Work and surrounding area is kept clean and organized at all times and follow food safety SOP’s. 12. To monitor operating supplies and reduce spoilage and wastage. 13. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 2天前更新展開
西餐廳主任將協助西餐廳副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助西餐廳副理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督西餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Western Restaurant Supervisor assists the Western Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists The Western Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 2天前更新展開
侍酒師必須充滿熱情並專精於酒類服務。負責協助顧客選擇合適的酒水及建議餐點與酒的搭配，以提升用餐體驗。侍酒師也協助首席侍酒師提供改善酒類服務和酒單的建議。 1.作為酒類專家，為顧客及同事提供專業酒類知識。 2.執行餐廳開店與閉店的職務，包含酒杯拋光和餐前準備、妥善儲存以及結束營業後器具盤點。 3.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 4.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 5.確實了解富比士服務標準對於提供卓越審計和服務績效的重要性。 6.監控酒窖的庫存，確保酒類品質與數量，正確儲存和處理葡萄酒，並知道需求補充庫存。 7.協助首席侍酒師更新酒單、準備特別活動…等。 8.必要時協助輪班，以確保營運順利。 The Sommelier is a passionate individual, specializing in wine service. The individual advises and guides the guests in their choice of wines, and food and wine pairing to enhance the dining experience. The Sommelier also assists the Head Sommelier in providing suggestions to improve Wine service and menu. 1. Be the champion in offering wine knowledge to both guests and colleagues. 2. Performs opening and closing shift duties which include polishing of glassware and mis-en-place preparation, proper storage, and count of operating equipment at the end of the day. 3. Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest‘s name when possible. 4. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests’ satisfaction. 5. Recognizes the importance of Forbes standards to deliver excellent audit and service performance. 6. Monitor inventory of wine cellar, ensuring appropriate quality and amounts of wine, proper storage and disposal of wines, and replenishing cellar as needed. 7. Assists the Head Sommelier in updating the wine list, preparing for special events, etc. 8. Assists in shift coverage when required to ensure smooth operation.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 4年工作經驗 2天前更新展開
1. 需熟悉中式煲湯操作，負責菜餚料理製作 2. 了解乾貨的使用與發法及保存 3. 負責範圍內品質管控確保穩定 4. 學習負責部門食材的備貨量、安全庫存量及訂購量 5. 執行廚房清潔作業 6. 執行主管其他交辦事項 7. 食物成本控管、食材採購及庫存管理 8. 確保所負責類別的食品及場域(例如冷凍庫)均符合衛生管理的規定。 1. Familiar with Chinese soup preparation techniques and responsible for dish cooking and preparation. 2.Knowledgeable in the use, soaking, and storage of dried ingredients. 3. Responsible for quality control within the scope of duties to ensure consistency. 4.Manage the inventory levels, safety stock, and ordering requirements for the department‘s ingredients. 5. Perform kitchen cleaning tasks. 6. Execute other tasks assigned by the supervisor. 7. Control food costs, ingredient procurement, and inventory management. 8. Ensure that all responsible categories of food and areas (such as the freezer) comply with hygiene and safety regulations.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 4年工作經驗 2天前更新展開
日本料理餐廳經理負責監督日式餐廳的相關財務營收及服務品質，維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。 1. 確保並提供完美、高檔、專業和一流的賓客服務體驗，作為所有餐飲餐廳相關事宜的榜樣和專業知識。 2. 監督和管理指定餐廳的日常運營，並確保所有團隊成員遵守飯店制定的服務標準、部門政策和操作程序。 3. 深入了解競爭市場的最新趨勢，協助餐飲副總與行政總廚制定服務和菜單定價策略。 4. 負責及時更新開發服務的行銷工具（如菜單、特色活動等）。 5. 負責向管理階層準確報告財務和預算（例如財務目標、損益、預算、成本管理等）。 6. 隨時了解飯店日常服務、活動、促銷和活動。就任何變更向所有團隊成員進行有效溝通和更新，以確保顧客收到最新資訊。 7. 處理客訴並解決服務缺失，在系統下記錄所有回覆。確保問題及時解決，讓顧客滿意。 8. 確保所有團隊成員認識到富比士標準對於提供卓越稽核和服務績效的重要性。 9. 主動辨識團隊成員的訓練需求，確保能力提升及績效改善。 10. 保護顧客和同事的隱私和安全。 The Japanese Restaurant Manager oversees all facts of the restaurant. The manager must maintain and control a high level of guest service. Assist EAM of F&B to set up the restaurant policy and recruitment. 1. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters. 2. Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. 3. To keep up to date with the current trends in the competitive market and assist EAM of F&B and the Executive Chef in the development of the service and menu pricing strategies. 4. Is responsible for updating and development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner. 5. Is responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.). 6. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 7. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 8. Ensure all team members recognizes the importance Forbes standards as to deliver excellent audit and service performance. 9. Proactively identify training needs of team members to ensure enhancement and performance improvement. 10. Protect the privacy and security of guests and coworkers.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 4年工作經驗 2天前更新展開
The Chinese Restaurant Manager oversees all facts of the restaurant. The manager must maintain and control a high level of guest service. Assist EAM of F&B to set up the restaurant policy and recruitment. 中餐廳經理負責監督餐廳的相關財務營收及服務品質，維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。 1.確保並提供完美、高檔、專業和一流的顧客服務體驗，作為所有餐廳相關事宜的榜樣和專業知識。 2.監督和管理指定餐廳的日常運營，並確保所有團隊成員遵守飯店制定的服務標準、部門政策和操作程序。 3.緊跟競爭市場的最新趨勢，協助餐飲副總與行政總廚制定服務和菜單定價策略。 4.負責及時更新開發服務的行銷工具（如菜單、特色活動等）。 5.負責向管理階層準確報告財務和預算（例如財務目標、損益、預算、成本管理等）。 6.隨時了解飯店日常服務、活動、促銷和活動。就任何變更向所有團隊成員進行有效溝通和更新，以確保顧客收到最新資訊。 7.處理客訴並解決服務缺失，在系統下記錄所有回覆。確保問題及時解決，讓顧客滿意。 8.確保所有團隊成員認識到富比士標準對於提供卓越稽核和服務績效的重要性。 9.主動辨識團隊成員的訓練需求，確保能力提升及績效改善。 10.保護顧客和同事的隱私和安全。 1. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters. 2. Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. 3.To keep up to date with the current trends in the competitive market and assist the Executive Chef in the development of the service and menu pricing strategies. 4.Is responsible for updating and development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner. 5.Is responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.). 6.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 7.Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 8.Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 9.Proactively identify training needs of team members to ensure enhancement and performance improvement. 10.Protect the privacy and security of guests and coworkers.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 2天前更新展開
協助中式點心師傅日常運營，製作並提供中式點心，如餃子、包子、燒賣等，確保食品準備的質量和一致性，並達到或超越客戶的期望。 1.擁有豐富的中式點心烹飪及工作經驗，並對傳統和現代中式點心技術有深入了解 2. 遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 3. 擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 4. 能夠獨立執行所被分配到的工作區域職務。 5. 維持廚房的一貫標準並遵循該廚房所規範的準則。 6. 於日誌中回報每日產能以及任何問題，包括損壞和破損。 7. 遵循酒店的標準作業流程。 8. 充分熟悉酒店所提供的各項服務與設施。 9. 執行所屬廚房的開始及結束營業的作業流程。 10. 對於菜單內的各項餐點和飲品有全盤的了解，並能夠針對餐飲搭配做推薦以及推銷。 11. 確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 12. 控管營運備品數量並減少損壞或浪費。 13. 以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 Assist the dim sum chef in daily operations, preparing and serving Chinese dim sum such as dumplings, buns, siu mai, etc. Ensure the quality and consistency of food preparation, meeting or exceeding customer expectations. The Executive Chinese Chef will be responsible for overseeing the day-to-day operations of the Chinese (Cantonese Style) kitchen, creating and developing innovative Chinese culinary concepts, managing a team of chefs, ensuring quality and consistency in food preparation, and meeting or exceeding customer expectations. 1. Extensive experience in Cantonese cuisine and a strong knowledge of traditional 2. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 3. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 4. To independently be able to run the section you are assigned to. 5. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 6. Report in the logbook all productions and problems daily including spoilage and breakage. 7. Follow the SOP‘s of the hotel. 8. To be fully conversant with all services and facilities offered by the hotel. 9. To perform opening and closing procedures established for the Place of Work as assigned. 10. To have a thorough understanding and knowledge of all Food & Beverage items on the menu and the ability to recommend Food & Beverage combinations and upsell alternatives. 11. To ensure that the Place of Work and surrounding area is kept clean and organized at all times and follow food safety SOP’s. 12. To monitor operating supplies and reduce spoilage and wastage. 13. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 2天前更新展開
管理所負責的廚房區域，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升員工滿意度。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.能夠獨立執行所被分配到的工作區域職務。 4.維持廚房的一貫標準並遵循該廚房所規範的準則。 5.於日誌中回報每日產能以及任何問題，包括損壞和破損。 6.遵循酒店的標準作業流程。 7.充分熟悉酒店所提供的各項服務與設施。 8.執行所屬廚房的開始及結束營業的作業流程。 9.對於菜單內的各項餐點有全盤的了解。 10.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 11.控管營運備品數量並減少損壞或浪費。 12.以有禮且有效率的方式處理員工需求，並向主管報告任何顧客投訴或問題。 To supervise the assigned station/section, produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues‘ satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To independently be able to run the section you are assigned to. 4. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 5. Report in the logbook all productions and problems daily including spoilage and breakage. 6. Follow the SOP‘s of the hotel. 7. To be fully conversant with all services and facilities offered by the hotel. 8. To perform opening and closing procedures established for the Place of Work as assigned. 9. To have a thorough understanding and knowledge of all Food & Beverage items on the menu. 10. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 11. To monitor operating supplies and reduce spoilage and wastage. 12. To handle colleagues‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.
就業保險產假產檢假安胎假家庭照顧假 - 月薪35000~37000元 台北市松山區 1年工作經驗 2天前更新展開
協助領班廚師製作負責區域餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升員工滿意度。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理員工需求，並向主管報告任何顧客投訴或問題。 Assist the chef de partie in preparing meals for the assigned area., produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues‘ satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP‘s of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle colleagues‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.
就業保險產假產檢假安胎假家庭照顧假 - 月薪30000~33000元 台北市松山區 2年工作經驗 2天前更新展開
嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務，並且在緊急情況下，必須完全了解酒店的政策和程序。 1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 4. 準確且有效率地將各項資訊登錄至系統。 5. 向特定部門或人員傳達相關顧客資訊。 6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 8. 嚴格遵守處理緊急事件的標準政策和工作程序。 9. 維持與團隊和其他部門的積極和諧關係。 10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 12. 確保工作區域始終保持整潔有序。 The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 3. Pass on requests in a timely and accurate manner to appropriate colleagues 4. Input and access data in computer with accuracy and efficiency 5. Communicate pertinent guest information to designated departments/personnel 6. Ensure adherence to all departmental standard operating policies and procedures. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Strictly abides by standards policies and procedures governing cases of emergency situations. 9. Maintain a positive and harmonious relationship with the team and other departments. 10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 12. Ensures that working area is kept organized and clean at all times.
就業保險產假產檢假安胎假家庭照顧假 - 月薪30000~33000元 台北市松山區 1年工作經驗 2天前更新展開
問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 1. 與客人建立良好關係，以獲得客人的忠誠度。 2. 確保所有與客人有關的送貨服務都準確地記錄下來。 3. 確保所有交通工具的記錄都是完整且正確的。 4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 5. 協調並及時運送及收取客人的行李。 6. 隨時為抵達的客人及離店的客人打開大門。 7. 時刻保持工作區域的整潔。 8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 1. Build good relationship with guests to obtain guests‘ loyalty. 2. Ensure all the delivery services are noted down accurately. 3. Ensure proper records are maintained for all transportation. 4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 5. Able to deliver and collect guests’ luggage in a timely manner. 6. Ensure lobby door is open immediately to the arrivals/departures. 7. Always maintain the cleanliness of work area and equipment used. 8. Greet, welcome and anticipate every guest. Best to greet them with their names. 9. Provide a tour to guests around the hotel.
就業保險產假產檢假安胎假家庭照顧假 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 2天前更新展開
The Assistant Culturist Manager is responsible for leading and managing the team of local culture and heritage experts, the Capella Culturists, to provide flawless and luxurious personalized service to all guests. The Manager also assists in overseeing the Front Office operations. 1. Oversees and manages the daily operations of the Culturists and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. 2. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model of culture and heritage experts to all guests. 3. Build strong relations with all guests, noting special attention to the hotel’s VIPs and return guests to ensure long-lasting guest loyalty. 4. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests’ satisfaction. 5. Assists the higher management in updating the Standard Operating Procedures following the hotel standards and business level by suggesting improvements to improve efficiency of work and performance. 6. Monitor daily bookings, and ensure room assignment and room readiness before guest arrival. Ensure special guests (e.g. disabled, elderly, children, special occasion, and VIPs) receive proper special attention services and all guests are promptly greeted upon arrival. 7. Oversee personalized check-in and personalize check-out procedures, including reservations and financial transactions. 8. Be the champion of the hotel’s offerings and the local city’s culture and heritage by supervising and training team members on Concierge service including but not limited to recommending and arranging reservations for dining, attractions, and Capella Curates. 9. Network and build relations with external service providers (e.g. popular attractions, bars, and restaurants) to deliver the highest level of guest experience on behalf of the hotel. 10. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 11. Coordinate with Training Managers on standard testing, identify training needs, and provide guidance to improve team members’ performance. 12. Ensure all team members recognize the importance of Forbes standards to deliver excellent audit and service performance. 13. Foster a positive working environment for all team members and check in regularly to ensure team members‘ satisfaction and maintain strong working relationships within the. Give praises and encouragement for good performances. 14. Create and provide suggestions for the new Capella Curates program to enhance the hotel‘s signature service. 文旅官副理將負責領導和管理熟悉在地文化歷史的嘉佩樂文旅官團隊，提供完美、奢華的個人化服務。同時也將協助管理客務部的營運。 1.負責管理文旅官團隊的日常運營，並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。 2.成為熟悉在地文化和歷史的專家，提供專業頂級的顧客服務體驗。 3.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。 4.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 5.協助高階主管根據酒店標準和住房情況更新標準作業程序，提出改善建議以提高工作效率和績效。 6.監控每日訂房，確保在顧客抵達前已妥善分配客房並準備完善。確保特殊需求的顧客（例如殘疾、老人、兒童、特殊貴賓和 VIP）能夠獲得適當的關注服務，並在所有顧客抵達時立即受到歡迎。 7.監控個人化入住與退房程序，包含訂房和財務交易。 8.透過監督和培訓團隊成員，包含但不僅限於餐飲、景點和嘉佩樂文旅嘉選的推薦、安排與預訂，成為酒店產品和在地城市文化和歷史的專家。 9.代表酒店與外部商家（例如熱門景點、酒吧和餐廳）建立關係，以提供最高水準的顧客體驗。 10.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 11.與培訓經理協調服務標準測試，確認培訓需求並提供指導以提高同事們的績效。 12.確保所有團隊成員充分了解 富比士服務標準對於提供卓越審計和服務績效的重要性。 13.營造良好的工作環境，並定期檢查確保同仁滿意。在團隊內維持緊密的工作關係，對於良好表現給予讚美和鼓勵。 14.建立並針對嘉佩樂文旅嘉選提供的建議，以增強酒店的特色服務。
就業保險產假產檢假安胎假家庭照顧假 - 月薪30000~33000元 台北市松山區 工作經歷不拘 2天前更新展開
櫃檯服務專員的主要責任是確保櫃檯運作順暢，處理多項同時進行的工作，例如客房退房、接待客房預訂及處理所有客人的需求。櫃檯服務專員與房務部辦事員緊密合作，確保房間準備就緒，通過雙方協調來完成此項工作，同時執行出納相關職責及客人賬單準確無誤。 1. 確保每日每個班次完成開帳和關帳工作清單。 2. 執行與出納相關的服務，包括但不限於兌換外幣、向客人致上誠摯的告別，並確保所有帳單詳情準確無誤，然後再向客人出示最終帳單以便付款。 3. 嚴格遵守資料保護法規和組織安全程序，以確保客戶資料、信用和現金交易的安全性。 4. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序 5. 熟悉客房設施、酒店設施與服務、以及處理緊急事件的工作程序。 6. 維持對飯店促銷、優惠房價和會員制度的知識，並提供建議給客人的詢問。 7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 8. 維持與團隊和其他部門的積極和諧關係。 9. 執行行政職責，包括但不限於通過電子郵件和電話處理客戶需求，並協助其他部門的同事。 10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 11. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 12. 確保工作區域始終保持整潔有序。 The Front Desk Agent’s main responsibility is to ensure a smooth operation of the Front desk by handling multiple concurrent tasks such as room check-outs, attending to rooms reservation and all guest requests. The individual works closely with the Housekeeping Coordinator in ensuring room readiness by keeping room status reports up-to-date and performs cashier-related functions and guest account billing. 1. Performing shift opening and closing before and after end of each shift 2. Performing cashier-related functions, including but not limited to exchange foreign currency, extend fond farewell and ensure that all billing details are accurate before presenting final bill to the guest for payment. 3. Strictly comply with data protection regulation and organizational security procedures for guest registration and credit and cash transactions. 4. Ensure adherence to all departmental standard operating policies and procedures. 5. Have a thorough understanding of all guest room features, hotel facilities and service amenities as well as emergency protocol in order to orientate guests effectively 6. Assisting in answering and providing recommendation to guest’s inquires. Including loyalty programs, special rates and any promotional activities. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Maintain a positive and harmonious relationship with the team and other departments. 9. Performing administrative duties which includes but not limited to; assisting to guest’s requests via emails and telephone calls, providing Front Desk support to colleagues from other departments. 10. Attend training sessions and provide suggestions or feedbacks to supervisors or managers for operational improvement. 11. Maintain strict compliance to all departmental policies, work place safety and security procedures set by the hotel. 12. Ensures that working area is kept organized and clean at all times.
就業保險產假產檢假安胎假家庭照顧假 -
