a. Perform all maintenance such as troubleshooting, repair
b. Provide onsite and offsite technical support to customers such as installation, training, bring-up, technical advices
c. Perform product failure analysis
d. Input design improvement, customer feedback to engineering for product, service continuous improvement to enhance company product lines also to achieve customer satisfaction.
e. Consult with engineering and cross-functional collaboration to resolve product issues to achieve customer satisfaction
f. Partake in project meetings with engineering, sales and customers
g. Assist and support sales with projects
Benefits:
a. 401(k)
b. FSA
c. Health Insurance
d. Vision insurance
e. Dental insurance
f. Paid sick time
g. Paid holidays