月薪36000元 台北市松山區 工作經歷不拘 今天剛更新
•Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times.
•Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times.
•Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner.
•Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
•Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
•Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
•Attends meetings and training sessions that may be beneficial personally or to the restaurant operation
•Train, evaluate and schedule all IRD colleagues in accordance with the standards of the company policies and guidelines.
•Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
•To supervise the maintenance and cleanliness of the IRD at all time
•Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
•To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
•To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
•Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
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