面議(經常性薪資達4萬元或以上) 新北市林口區 5年工作經驗 1天前更新
- Manage, handle, educate and improve entire topic of Authorized Service Centers (ASC) nationwide.
- Manage, supervise, educate, and improve entire operation of Factory Service Centers (FSC).
- To repair tools and return them to customers within 48 hours.
- To build a strong service team that provides professional service to assist customers with technical consultation and technical troubleshooting of any Makita tools.
- Maintain expand ASCs network nationwide and build good relationship with customers.
- Consistently sensitive about after-sales service issues and upgrading the level of service from time to time by visiting ASCs and dealers.
- To improve the competency level of ASCs by providing necessary training and making sure all ASCs understand their obligation of being Makita ASC.
- To understand the user’s usage or application when receiving their tools for repairing, then propose to BD team to visit them by recommending them to change to better products.
- Plan and propose spare parts inventory level that is enough to avoid the issue of insufficient spare parts including new products.
- To manage all warranty claims and assist customer service with customer feedback and complaints.
- To prepare a monthly report on all the repair tools in the service center at the beginning of the month.
- Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
展開 產檢假安胎假全勤獎金年節獎金年終獎金