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職缺名稱公司名稱上班地點工作經驗更新薪資待遇
- 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 今天剛更新展開
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Team Description We conduct Catalog Audits based on the customer shopping experience across Coupang‘s overall business. Through auditing the Coupang catalog, we identify defects that could lead to a poor customer experience and resolve them through communication with relevant departments to ensure correction. What you will do - Review monitoring results conducted by Catalog CX auditors and provide feedback. - Create dashboards visualizing feedback (based on result reviews) and productivity metrics. - Support the creation of monitoring reports and catalog defect reports based on monitoring results. - Analyze discrepancy cases (‘Diff cases‘) according to work guidelines and SOPs (Standard Operating Procedures). Basic Qualifications - Bi-lingual (Native mandarin and basic / conversational english) - At least 2 years of experience in an online or internet-based company, ideally within the e-Commerce sector. Preferred Qualifications - Detail oriented and solution-driven - Able to adapt to new tools and processes quickly - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Remuneration - Monthly salary of more than NT$ 58,000 (fixed or variable salary varies depending on personal qualifications or performance) Recruitment Process and Others Recruitment Process - Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 今天剛更新展開
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As a QA, you will be responsible for analyzing the audit results conducted by the operators on the CX Audit team. Your responsibilities will include preparing detailed QA reports that offer insights into auditor performance and highlight trends in customer experience defects. This role is crucial to the Cx Audit function, with a primary focus on enhancing overall audit integrity and quality. What You Will Do - Report on overall Audit integrity for audits conducted by the Cx Audit team. - Troubleshoot and deep dive into operator defects; provide regular feedback to Cx Audit team operators based on QA insights. - Establish and Improve Audit SOPs to reduce human error and ensure audit accuracy ＞95％ - Suggest and implement improvements to the QA process after post-mortems and deep dive sessions. Basic Qualifications - Bi-lingual (Native mandarin and basic / conversational english) - At least 2 years of experience in an online or internet-based company, ideally within the e-Commerce sector. Preferred Qualifications - Detail oriented and solution-driven - Able to adapt to new tools and processes quickly - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Remuneration - Monthly salary of more than NT$ 58,000 (fixed or variable salary varies depending on personal qualifications or performance) Recruitment Process and Others Recruitment Process - Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Privacy Notice - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Senior AML Compliance Specialist What will you do? Performing AML Daily Operations: Responsible for reviewing name screening, KYC (Know Your Customer), and transaction monitoring activities to ensure compliance with anti-money laundering regulations. Reviewing Results: Reviewing the work results of first-stage KYC reviewers to ensure the accuracy and completeness of the process, and assisting reviewers in improving work quality. Education and Support: Answering questions from first-stage reviewers during their work and providing professional guidance. Vendor Communication: Contacting vendors to request additional necessary documents and information, and following up on the progress to ensure timely acquisition of required materials. Internal Communication: Communicating internally to discuss and optimize AML operational processes and strategies. Essential Qualifications: 3-5 years of experience in anti-money laundering (AML), banking, or internal control systems, with a strong focus on quality, governance, and compliance. Experience in financial services, legal, or consulting industries, with a background in due diligence, KYC, and third-party risk management, is a plus. Highly organized and detail-oriented, with a meticulous approach to ensuring compliance and quality standards. Ability to operate effectively and drive impact in a fast-paced environment with limited supervision. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 7年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Senior Manager, Compliance (AML Operation) What will you do? - Process Development: Establishing and refining AML processes to enhance efficiency and compliance. This includes developing standard operating procedures (SOPs) and ensuring they are up-to-date with regulatory requirements. - Team Management: Overseeing the performance and development of the AML team. This involves conducting regular training sessions, providing feedback, and fostering a collaborative work environment to ensure high standards of work quality and team morale. - Communication: Managing both internal and external communications. This includes contacting vendors to request additional necessary documents and information, following up on the progress to ensure timely acquisition of required materials, and discussing internally to optimize AML operational processes and strategies. - Performing AML Daily Operations: Responsible for reviewing name screening, KYC (Know Your Customer), and transaction monitoring activities to ensure compliance with anti-money laundering regulations. - Reviewing Results: Reviewing the work results of first-stage KYC reviewers to ensure the accuracy and completeness of the process, and assisting reviewers in improving work quality. - Education and Support: Answering questions from first-stage reviewers during their work and providing professional guidance. Essential Qualifications: - 7-10 years of experience in anti-money laundering (AML), banking, or internal control systems, with a strong focus on quality, governance, and compliance. - Proven experience in leading teams and managing projects, with the ability to adapt to changing environments and manage multiple priorities effectively. - Skilled in developing and implementing processes in collaboration with various departments to ensure operational efficiency and compliance. - Demonstrated ability to manage multiple projects simultaneously in a fast-paced organization. - Self-starter, ambitious, and flexible, with a proactive approach to problem-solving and decision-making. - CAMS Certification is a plus. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Specialist, Quality Assurance (Andon Policy) The Andon Policy Specialist at Coupang manages and operates the Andon policies/processes that arise during the customer‘s purchase and usage process. The Andon process involves identifying, reporting, and addressing issues related to products that are returned or complained about by customers. To provide a product experience that impresses customers, they plan and implement new Andon quality policies/processes and manage their development and stabilization through communication with various related departments. What will you do? 1. System Setup and Data-Driven Improvement: Establish and enhance processes related to Andon product policies, utilizing product quality data and VOC (Voice of Customer) analysis to identify and propose fundamental policy improvements. 2. Cross-Functional Collaboration: Collaborate with cross-functional teams to analyze and understand product quality trends, enabling the planning and management of proactive policies. 3. Continuous Process Optimization: Regularly review existing policies to ensure ongoing and timely process optimization. 4. Presentation Facilitation: Establish policy/process presentation material and facilitate learning sessions for key stakeholders. Essential Qualifications: 1. 3 years of experience in establishing and optimizing customer and quality-related policies and processes. 2. Fluent in English. 3. Think Systematically: Ability to define fundamental problems through data analysis and monitoring and identify items that impact Andon and the overall business from a macro perspective to build policies/processes. 4. Dive Deep: Ability to make correct decisions by closely predicting the results and impacts of policies by synthesizing various interests, indicators, and needs of related departments. 5. Wow the Customer: Experience in proactively participating in or leading initiatives to improve customer experience. 6. Stakeholder Management: Ability to communicate effectively with key stakeholders to ensure project goals are met within the expected timeline. 7. Presentation Skill: Ability to create material and facilitate policy/process training to key stakeholders. Preferred Qualifications: 1. High proficiency in data analysis and work tools (Power BI, Excel, SQL, etc). Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : IPO Manager We are seeking a highly skilled and experienced IPO Manager to lead a team that handles IP/counterfeit related cases and as the gatekeeper to ensure the product legitimacy and authenticity on our platform. The ideal candidate will be responsible for overseeing the monitoring and management of intellectual property (IP) related issues, ensuring a safe and trustworthy shopping environment for our customers. This role requires strong leadership, excellent communication skills and a deep understanding of IP monitoring and enforcement. What will you do? IP Monitoring Monitor counterfeit products sold on Coupang, manage potential risk factors, and create a safe shopping environment for customers. Prevent exposure of counterfeit products by monitoring brand items, reducing customer complaints and confusion. Seller Gating Verify the distribution channels and sellers for certain categories and brand products to ensure a safe online shopping environment. Conduct pre-gating and post-gating reviews to approve or reject product listings based on internal standards. Counterfeit Detection and Process Improvement (CDPI) Collaborate with operational teams to analyze and share data on stopped sales and high-risk sellers. Develop automated processes to improve operational efficiency and detect counterfeit products. Appeals and Escalation Review seller appeals for stopped sales of suspected counterfeit products and ensure only legitimate appeals are approved. Verify the authenticity of appeal documents and take necessary actions if documents are found to be falsified. Intellectual Property Rights (IPR) Respond promptly to reports of IP infringement and illegal products, preventing potential risks and ensuring customer trust in Coupang‘s products. Handle and review reports of IP infringement within Coupang. Essential Qualifications: 1. 5+ years of experience in intellectual property, compliance or legal related role 2. Fluent in English at professional level 3. Proficiency in OA Document Writing Skills, creating and managing office automation docs 4. Communication Skills 5. Monitoring and data analysis Ability to conduct thorough and detailed monitoring of products and sellers Able to identify potential trends via analyzing product related data for proactive prevention 6. Leadership and Team Management With strong leadership skills to guide and support team members Plus if: 1. Experience in E-Com / Open Market Product Monitoring a. Prior experience in monitoring products in the E-Com / open market sectors is highly desirable Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 今天剛更新展開
Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職務概覽：CS Program Management Specialist (客服創新專案PM) 設計、建立並持續優化營運流程，以提升效率並提供卓越的客戶體驗 - 流程開發與優化：設計並優化符合業務目標的工作流程，提升整體效率。透過數據分析找出瓶頸與痛點，並實施具影響力的解決方案。 - 跨部門協作：促進客服部門與其他部門之間清晰有效的溝通，確保合作順暢。作為橋樑，協助客服專案與整體組織目標保持一致。 - 數據驅動決策：建立並監控關鍵指標，如聯繫率、升級率、重複聯繫率、處理時間與客戶滿意度。運用數據洞察找出優化機會並衡量成效。 - 專案管理：主導跨部門專案，確保專案按時交付並符合策略目標。有效管理資源、任務優先順序及追蹤進度。 - 創新與自動化：推動系統化與自動化，減少人工操作並提升可擴展性。與技術團隊合作導入自動化工具與解決方案。 招募條件: - 至少2年工作經驗，具專案管理或數據分析經驗者尤佳 - 有建立並優化大規模營運流程經驗 - 能夠定義並運用績效指標來找出改善空間並衡量優化成果 - 能在快速變動的環境中有效管理多項任務與優先順序。 招募流程 : 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 : 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士，對所有應徵者都提供平等的競爭機會
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Andon Policy Manager The Andon Policy Manager at Coupang manages and operates the Andon policies/processes that arise during the customer‘s purchase and usage process. The Andon process involves identifying, reporting, and addressing issues related to products that are returned or complained about by customers. To provide a product experience that impresses customers, they plan and implement new Andon quality policies/processes and manage their development and stabilization through communication with various related departments. What will you do? • System Setup and Data-Driven Improvement: Establish and enhance processes related to Andon product policies, utilizing product quality data and VOC (Voice of Customer) analysis to identify and propose fundamental policy improvements • Cross-Functional Collaboration: Collaborate with cross-functional teams to analyze and understand product quality trends, enabling the planning and management of proactive policies • Continuous Process Optimization: Regularly review existing policies to ensure ongoing and timely process optimization • Presentation Facilitation: Establish policy/process presentation material and facilitate learning sessions for key stakeholders • Establishment of food and non-food Andon policies • Impact monitoring after policy launch • When a new employee joins the company, onboarding training for the whole of ANDON • Review and respond to requests for improvements to the Andon Process from stakeholders Essential Qualifications • 5 years of experience in establishing and optimizing customer and quality-related policies and processes • Fluent in English at professional level • High proficiency in data analysis and work tools (Power BI, Excel, SQL) • Think Systematically: Ability to define fundamental problems through data analysis and monitoring and identify items that impact Andon and the overall business from a macro perspective to build policies/processes • Dive Deep: Make correct decisions by closely predicting the results and impacts of policies by synthesizing various interests, indicators, and needs of related departments • Wow the Customer: Experience in proactively participating in or leading initiatives to improve customer experience • Stakeholder Management: Ability to communicate effectively with key stakeholders to ensure project goals are met within the expected timeline • Presentation Skill: Create material and facilitate policy/process training to key stakeholders Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage Things to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Manager, Catalog Listing Compliance Operations As the Manager of Catalog Listing Compliance Operations, you will lead the frontline enforcement of Coupang’s product listing policy and manage a team responsible for identifying and addressing violations. You will work closely with policy owners, tech, and seller-facing teams to drive process improvements, minimize defective listings, and elevate marketplace quality. What will you do? • Oversee the daily review of product listings to detect and correct policy violations. • Implement corrective actions, including seller notifications and listing removal. • Manage communication and enforcement for sellers with repeated or critical violations. • Monitor and ensure accurate product catalog information is displayed to customers. • Collaborate with BI, legal, and policy teams to continuously improve detection logic and policy coverage. • Drive automation opportunities and operational efficiency across the team. • Lead training and knowledge building initiatives across regional compliance teams. Essential Qualifications: • Customer-Centric Mindset: Demonstrates strong ownership in identifying listing issues that negatively affect the customer experience and resolving them effectively. • Sense of Urgency: Able to take quick and precise action to mitigate policy violations and protect marketplace integrity. • Operational Grit: Committed to delivering measurable results through process improvement, team leadership, and data-driven execution. • People Leadership: Proven experience in managing teams, coaching performance, and fostering operational excellence. • Analytical Skills: Ability to analyze catalog data and violation trends to drive preventive measures. • Cross-Functional Communication: Able to work across teams and communicate clearly with both internal stakeholders and external sellers. • 6 years of experience in e-commerce, operations, policy enforcement, or catalog management. • Strong understanding of product listing and content quality issues in online marketplaces. • Familiarity with Korea marketplace operations or local seller behaviors is a plus. • Bilingual in Korean and English is preferred. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position: Manager, Price Sharpness The Price Sharpness team is responsible for ensuring Coupang price effectiveness is maintained through rigorous audit of product pricing in accordance with company policies. This team provides analytical depth to find the root cause in any pricing gaps versus policy, and works closely with the Coupang’s operations team to escalate any issues and formulate sustainable process solutions. The Price Sharpness team also seeks to be a leader in audit efficiency, consistently seeking opportunities and best practices to improve audit quality and productivity. Members of the Price Sharpness team regularly apply critical thinking and domain expertise to understand and identify emerging risks that affect Coupang’s price effectiveness. What will you do? - Coordinating price sharpness audits. Including sampling of Coupang products for benchmarking comparable sellers, maintaining and upgrading audit templates. - Root cause analysis and remediation. Investigating root cause for any failures observed during audit and working with relevant stakeholders to fix process. - Provide coaching and guidance to less experienced members of the team, and periodically provide best practice and knowledge sharing on audit techniques and audit observations. - Documentation and quality control – perform internal peer review of audit results, and document corrective actions taken for any audit defects. Essential Qualifications: - 6+ years of experience in process setup, operations, and audit - People management experience - Demonstrated ability to methodically perform operational processes within timelines - Demonstrated ability to understand and apply standards/policies, show depth of process understanding, and fix process deficiencies. - Demonstrated ability to both work independently and provide coaching and mentorship to team members - Excel skills Preferred Qualifications: - English ability a bonus - Bachelor degree Recruitment Process - Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 8年工作經驗 今天剛更新展開
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position: Senior Manager, Price Sharpness The Price Sharpness team is responsible for ensuring Coupang price effectiveness is maintained through rigorous audit of product pricing in accordance with company policies. This team provides analytical depth to find the root cause in any pricing gaps versus policy, and works closely with the Coupang’s operations team to escalate any issues and formulate sustainable process solutions. The Price Sharpness team also seeks to be a leader in audit efficiency, consistently seeking opportunities and best practices to improve audit quality and productivity. Members of the Price Sharpness team regularly apply critical thinking and domain expertise to understand and identify emerging risks that affect Coupang’s price effectiveness. What will you do? - Coordinating price sharpness audits and strategy. Including sampling of Coupang products for benchmarking comparable sellers, maintaining and upgrading audit templates, and managing snr business stakeholders - Root cause analysis and remediation. Investigating root cause for any failures observed during audit and working with relevant stakeholders to fix process. - Provide coaching and guidance to less experienced members of the team, and periodically provide best practice and knowledge sharing on audit techniques and audit observations. - Champion simplification and process improvements that improve speed and quality of audit work, including coordination with necessary business analyst and engineering teams to implement such initiatives Essential Qualifications: - 6+ years of experience in process setup, operations, and audit - People management experience - Demonstrated ability to methodically perform operational processes within timelines - Demonstrated ability to understand and apply standards/policies, show depth of process understanding, and fix process deficiencies. - Demonstrated ability to both work independently and provide coaching and mentorship to team members - Excel skills Preferred Qualifications: - English ability a bonus - Bachelor degree Recruitment Process - Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 4年工作經驗 今天剛更新展開
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world Position : Recruiting Coordinator 【Role Overview】 Each interview candidate‘s interview experience with Coupang will also deeply affect the candidate‘s impression of Coupang, so this position plays an important role. Additionally, our teams need to work across departments. You need to work with multiple departments and communicate closely with the recruiting team and the hiring department to support Coupang‘s leadership principle of 〝Hire & Develop the Best〝. 【What You Will Do】 • Recruitment process management, including coordination and operation of candidate‘s interview scheduling, employment contract management, and onboarding • Establish and operate recruitment procedures based on close communication with candidates, recruiters, and business • Collaborate with the Global Mobility team to provide comprehensive services for smooth recruitment of Expat candidates • Projects to enhance candidate experience and improve recruitment process • Manage candidate database and respond to operational issues using the Recruiting System 【Basic Qualifications】 • More than 4 years of HR/Coordinating experience • English communication skills • Ability to work well with colleagues in other departments • Ability to proactively identify problems and proactively improve them • Able to handle multiple tasks simultaneously and able to prioritize in a rapidly changing environment • High awareness of personal information protection and security of interview candidates 【Preferred Qualifications】 • Have relevant business experience for Expat candidates • Experience in arranging interviews (High volume) • Greenhouse (Applicant Tracking System) and Workday (HR System) experience 【Recruitment Process】 • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 【Things to Consider】 • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 【Equal Opportunities for All】 Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 月薪35000元 台北市松山區 3年工作經驗 今天剛更新展開
Coupang酷澎正在改變顧客的日常生活，我們的願景是創造一個讓人們不禁自問： 「沒有Coupang酷澎，怎麼生活?」的世界。Coupang酷澎創立的初衷是渴望把購物、飲食和生活變得比以往更便利。秉持初心，我們正在顛覆數十億美元規模的商業模式。作為全球發展最快速的零售公司之一，我們在商業界樹立了可靠的聲譽和存在。 擁有新創公司的文化，配上大型全球上市公司的資源優勢，這使我們能夠持續創新和快速推出新服務。在Coupang酷澎的每一天都令人振奮，你可以發揮創造力，親身參與、見證自己和團隊的成長。 我們的使命是打造商業的未來，挑戰傳統，突破極限。如果你渴望在不斷變化的高科技世界中創造影響力，那麼現在就加入我們吧。 職位: Customer Service Specialist 客服專員 主要職責: - 管理外包客服 (1) 一線專員或SV處理錯誤 ＞ Feedback相關錯誤內容並教導處理方式以利得到改善，提升服務品質 (2) 外包客服碰到系統問題及相關障礙 ＞ 協助請工程師確認並協助排解 (3) 一線專員及SV發生無法解決之棘手問題 ＞ 協助處理及回報 擔任用戶聯絡窗口，協助請相關單位處理用戶問題 (1) 一線專員按照指南處理用戶諮詢案件，但無法於一線解決的問題會進行升級 ＞ 依照組內SOP請相關單位協助確認或處理用戶之問題 ＞ 提供正確即時之回覆，解決用戶問提並提升用戶滿意度 (2) 針對問題案件安排聯繫用戶 ＞ 相關單位通報問題件時，安排專員連繫用戶進行相關說明(提供說明話術及處理方式給專員等) 流程改善 透過處理各式案件及問題改善SOP以提升顧客體驗 ＞ 透過處理業務發掘系統或內部流程之問題點，改善組內或一線專員流程，提升業務效率及服務品質 其他補充: 報到後兩周須至辦公室進行新人訓練，訓練結束後就可以在家上班 此職位是排班輪班制，一個月輪一次班，休假是排班制 日班0900-1800 基本要求: • （必備）中文聽說讀寫能力。 • 基本韓文.英文能力(聽說讀寫) • 具備在快節奏環境下工作經驗及迅速調適之能力 • 細心且緊急應變能力 • 具客服經驗，有客服中心或類似環境的經驗尤佳。 • 溝通和人際技巧強，能有效和顧客、團隊成員、其他利害關係人溝通。 加分條件： • 客服經驗 • 電商經驗 招募流程 申請資格審核 – 電話面試 – 2場視訊面試 – 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項: 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人。 我們很自豪能為所有申請人提供平等的機會。
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市信義區 8年工作經驗 今天剛更新展開
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Job Title: Senior Manager, Program Management What will you do? This role is pivotal in driving cross-functional projects, leading feature development initiatives, and ensuring operational readiness for new product rollouts. The ideal candidate will act as a bridge between the Operations Team and cross-functional team ensuring align with business objectives and enhance service excellence. Key Responsibilities 1. Project Management & Execution • Lead and manage end-to-end cross-functional projects within the Operations scope. • Define project goals, scope, milestones, and deliverables in collaboration with stakeholders. • Ensure effective project governance, documentation, timeline tracking, and risk management. 2. Product Roadmap and Feature Development Coordination • Act as the operations team’s primary contact for all product and feature development initiatives. • Gather, validate, and prioritize business requirements from internal stakeholders. • Translate operational needs into detailed feature/functionality specifications for product teams. • Collaborate with Product Managers, Engineers, and UX/UI teams to align on development goals. • Drive UAT, feedback collection, and readiness preparation. 3. Stakeholder Communication & Alignment • Serve as a key liaison between the operations team, Product, Engineering, and Data teams. • Facilitate regular project syncs, reporting, and business reviews with internal stakeholders. • Maintain alignment between business priorities and product/technical execution. 4. Operational Optimization & Change Management • Identify and analyze operational inefficiencies; propose scalable solutions and improvements. • Support system/process changes through structured change management planning. • Develop and implement SOPs, workflows, and knowledge base updates aligned with new features. 5. Performance Monitoring & Reporting • Define success metrics and KPIs for project/feature performance. • Provide ongoing reporting to leadership and stakeholders on progress and impact. Recruitment Process: • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider: • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 -
