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職缺名稱公司名稱上班地點工作經驗更新薪資待遇
- 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Partner Logistics Manager (Quick Flex Program Manager) The PM oversees Quick Flex network providing data insights, different reporting tools for the different workstreams and aspects of Quick Flex vendors performance, in addition to overseeing their delivery quality and CX experience and payments. What will you do? ● Team Introduction: The Quickflex organization is a core department within Coupang’s delivery operations, responsible for delivering the largest volume of Coupang’s products. The Program Management Team manages and analyzes all data related to Quickflex. Through this, the team provides optimized operational strategies and supports the implementation of an efficient Last Mile delivery system. ● Manage overall data and generate performance metrics for Quickflex. ● Provide business insights through data analysis and maintain dashboards Essential Qualifications ● 5 years of experience in the logistics (parcel delivery) industry and data analysis ● Strong hands-on experience in data analysis (advanced Excel skills) ● Ability to make data-driven decisions and measure performance ● Proficiency in data analysis tools (SQL, advanced Excel) ● Experience collaborating with cross-functional teams to communicate insights, take action, and report results based on analysis Recruitment Process ● Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer ● The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. ● Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider ● This job posting may be closed prior to the stated end date for application if all openings are filled. ● Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. ● Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Partner Logistics Specialist (Quick Flex Account Manager) Part of Quick Flex team handling vendors/partners to ensure delivering the best service for Coupang customers. What will you do? The Quickflex Account Management team oversees and manages transportation partners responsible for rocket deliveries. The team collaborates with various companies and vendors to establish operational strategies and execution plans for improved delivery services. ● Manage and operate transportation partners to achieve PDD (Plan Delivery Day) targets. ● Develop operational strategies and execution plans for Quickflex operations. ● Manage contracted transportation companies (Account Management). ● Oversee delivery services and process management. ● Rotation to cover holidays/weekends given rocket delivery schedule every day. Essential Qualifications ● 2-3 years of experience in logistics, sales, merchandising, or account management. ● Proficiency in MS Office programs ● Positive, flexible mindset with a strong service orientation ● Excellent communication and collaboration skills with internal and external stakeholders. Preferred Qualifications ● Hands-on experience in sales or logistics management with partner companies ● Advanced Excel skills Recruitment Process ● Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer ● The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. ● Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider ● This job posting may be closed prior to the stated end date for application if all openings are filled. ● Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. ● Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Lastmile Management Senior Manager (3PL Last Mile) What will you do? Manages the 3PL carriers to ensure achieving targeted PDD performance along with delivering several initiatives/projects for cost improvement and operational efficiency. The role interacts with different stakeholders including carriers, Coupang FCs and CT teams, product, CS and other retail teams as JKGU. ● Service and performance management for 3PL carriers. ● Volume and capacity planning for BAU and peaks. ● Manage initiatives/launches/projects acting as the main POC between 3PL carriers and different teams in Coupang. ● Work with internal stakeholders (FC, OB CT and hubs) to ensure smooth operations. ● Manage invoicing and payment cycles along with finance/accounting for the 3PL carriers. ● Cooperate with CS team and ensure timely reply and resolution for CS complaints along with CS carriers. ● Manage the 3PL specialists covering weekends/holidays to ensure consistent services. Essential Qualifications ● 8+ years experience in logistics, supply chain and 3PL vendors management. ● Strong data and analytics skills. ● Proficiency in excel and MS offices Recruitment Process ● Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer ● The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. ● Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider ● This job posting may be closed prior to the stated end date for application if all openings are filled. ● Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. ● Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 月薪37000元 台北市松山區 工作經歷不拘 今天剛更新展開
工作內容: 管理個人識別信息（PII）的許可和訪問 獲取内部人員訪問PII的許可並進行審查 使用公司内部系統（VDI, PIPS）來保護個人信息 透過内部工具將加密的PII數據解碼成明文 根據公司政策與規則與公司内部申請單位共享PII數據 資格： · 至少3年相關部門或公司的工作經驗。 · 大學或以上學歷。 · 熟練使用MS Excel、MS Word和PowerPoint。 · 注重細節，具有高度責任感。 · 優秀的口頭和書面溝通能力，能夠有效地跨部門協作。 · 能夠適應在動態環境中處理多樣化的任務。 · 強大的問題解決能力，積極主動地改進工作。 · 需要具備英語能力；精通韓語者優先。 優先資格： · 熟練SQL queries · 熟練QC(quality control, compliance control)工作與流程。
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Lastmile Management Manager (3PL Last Mile) What will you do? Manages the 3PL carriers to ensure achieving targeted PDD performance along with delivering several initiatives/projects for cost improvement and operational efficiency. The role interacts with different stakeholders including carriers, Coupang FCs and CT teams, product, CS and other retail teams as JKGU. ● Service and performance management for 3PL carriers. ● Volume and capacity planning for BAU and peaks. ● Manage initiatives/launches/projects acting as the main POC between 3PL carriers and different teams in Coupang. ● Work with internal stakeholders (FC, OB CT and hubs) to ensure smooth operations. ● Manage invoicing and payment cycles along with finance/accounting for the 3PL carriers. ● Cooperate with CS team and ensure timely reply and resolution for CS complaints along with CS carriers. ● Manage the 3PL specialists covering weekends/holidays to ensure consistent services. Essential Qualifications ● 5+ years experience in logistics, supply chain and 3PL vendors management. ● Strong data and analytics skills. ● Proficiency in excel and MS offices Recruitment Process ● Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer ● The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. ● Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider ● This job posting may be closed prior to the stated end date for application if all openings are filled. ● Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. ● Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 10年工作經驗 今天剛更新展開
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position : Principal, Anti-Corruption Compliance What are the 4 things you need this person to do? Support the implementation and evaluation of Anti-Corruption controls to effectively manage corruption risks across Taiwan. Ensure compliance with Foreign Corruption Practices Act, Taiwan Criminal Code, and other applicable Anti-Corruption laws through the consistent application of relevant policies and procedures. Support the Corporate Ethics and Anti-Corruption Compliance Team to design, implement, and monitor ethics and anti-corruption controls, policies, procedures, and systems in Taiwan. Help ensure alignment with Coupang’s compliance framework and mitigate local compliance risks. Conduct Anti-Corruption monitoring activities, including audits and reviews of transactions, expenses, and contracts. Perform Anti-Corruption assessment / due diligence on high-risk business activities to assess the effectiveness of financial controls and identify areas of improvement. Partner with stakeholders to address control gaps and enhance compliance processes. Assist in development and delivery of compliance training and awareness programs, maintain training records, and support the distribution of compliance communications and materials to promote a strong ethical culture. Qualifications: Professional Credentials: CA, CPA, or licensed attorney preferred. Education: Bachelor’s degree required; advanced degrees or certifications in relevant fields are a plus. Experience: Minimum of 10 years of progressive experience in Ethics and compliance; Forensic accounting; Statutory and internal audits; Internal and external investigations; Anti-corruption and risk management. Industry Background: Prior experience in accounting or consulting firms or e-commerce industry is highly desirable. Systems & Controls: Proven track record in designing and implementing compliance systems, including financial controls and policy frameworks. Strategic Mindset: Strong enterprise-wide mindset with strong stakeholder management skills. Confidentiality: Ability to manage sensitive and confidential information with the highest level of discretion. Analytical Skills: Strong analytical and problem-solving capabilities; adept at interpreting complex data and making data-driven decisions. Multi-tasking capabilities: Highly organized and detail-oriented, with the ability to manage multiple priorities and projects simultaneously. Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access or equivalent). Language Skills: Fluent in both English and Taiwanese, written and spoken.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 月薪36500元 台北市松山區 2年工作經驗 今天剛更新展開
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Team Description We conduct Catalog Audits based on the customer shopping experience across Coupang‘s overall business. Through auditing the Coupang catalog, we identify defects that could lead to a poor customer experience and resolve them through communication with relevant departments to ensure correction. What you will do - Lead the team to complete product information management tasks (planning, training, process establishment, project tracking, achieving project goals, etc.). - Lead approximately 10 contract staff based on project requirements, manage progress, and allocate tasks. - Manage personnel scheduling and communication based on priority and case volume. - Manage other tasks assigned by supervisors. Basic Qualifications - Proficient in Microsoft Office and Google Sheets (familiar with filters and common formulas like XLOOKUP, pivot tables, etc.) - At least 2 years of work experience - Ability to think independently and plan specific execution processes based on project goals - Proactive, eager to learn, highly flexible, and able to communicate and collaborate across departments. Preferred Qualifications - Experience in personnel management - Experience as a training instructor - Advanced English or Korean reading and writing skills Remuneration - Monthly salary of more than NT$36,500 (fixed or variable salary varies depending on personal qualifications or performance) Recruitment Process and Others Recruitment Process - Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼生活？」的世界。 作為現場經理，您將在我們持續推動的建築專案中扮演關鍵角色，全面負責現場施工的執行與協調，確保專案順利完成。您將監督並指導所有現場活動，確保符合安全規範、品質標準及專案要求。同時，您也將負責專案文件管理、預算控管、營造高效的工作環境，並與業主、分包商及供應商維持良好合作關係。 如果您對建築流程有深入理解，熱衷於交付卓越成果並具備領導高效團隊的能力，誠摯邀請您加入我們的團隊。我們提供具競爭力的薪資、完整的福利制度，並致力於在所有專案中實現安全與卓越。 Position: Construction Site Manager What You‘ll Do: 全面監督建築專案的各個階段，從規劃、預算到執行與完工。 管理專案時程、資源與預算，確保達成既定目標。 監控進度、追蹤里程碑，主動處理問題或延誤。 定期進行現場巡查，評估進度、品質及是否符合專案規範。 準確維護專案文件，包括報告、時程表與變更單。 確保遵守安全法規，並實施風險控管措施。 Basic Qualifications : 建築、土木工程或相關科系學士學位。 至少3年以上工程現場管理經驗，具備按時按預算完成目標的紀錄。 深入了解建築流程、建築法規、安全規定與品質標準。 熟悉建築法規與審查流程。 熟練操作專案管理軟體、排程工具及其他相關應用程式。 具備卓越的領導力與團隊管理能力，能激勵並帶領多元團隊。 優秀的問題解決與決策能力，能有效應對挑戰並做出合理判斷。 出色的溝通與人際互動能力，能與各方建立並維持良好關係。
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 2年工作經驗 今天剛更新展開
Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 What will you do? - 分析定價數據，提供營運團隊策略性建議，以協助優化部門關注的各項指標。 - 建立與優化Dashboard或報表，提供團隊掌控及追蹤數據趨勢變化。 - 協助開發數據驅動的自動化流程。 - 跨部門溝通、協調數據相關需求，或分享各項數據探勘成果。 - 監測數據產出，並對異常數據進行監控與處理。 Essential Qualifications: - 具備2-3年以上資料視覺化、數據分析、數據工程或資料倉儲或商業分析經驗。 - 熟悉SQL，能處理中大型資料庫查詢與資料清洗。 - 具備Tableau/Power BI等視覺化工具經驗。 - 良好的溝通能力，能將數據轉化為策略性建議。 - 能靈活適應快步調、與高變動的工作節奏。 - 對數據探勘有熱情，喜歡追根究柢探查數據。 Preferred Qualifications: - 有使用python/airflow經驗。 - 具電商/定價相關數據分析經驗。 招募流程 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士，對所有應徵者都提供平等的競爭機會
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 3年工作經驗 今天剛更新展開
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Quality Assurance Specialist 退貨流程優化專員 The Quality Assurance Specialist at Coupang manages and operates the Andon policies/processes that arise during the customer‘s purchase and usage process. The Andon process involves identifying, reporting, and addressing issues related to products that are returned or complained about by customers. To provide a product experience that impresses customers, they plan and implement new Andon quality policies/processes and manage their development and stabilization through communication with various related departments. What will you do? - System Setup and Data-Driven Improvement: Establish and enhance processes related to Andon product policies, utilizing product quality data and VOC (Voice of Customer) analysis to identify and propose fundamental policy improvements. - Cross-Functional Collaboration: Collaborate with cross-functional teams to analyze and understand product quality trends, enabling the planning and management of proactive policies. - Continuous Process Optimization: Regularly review existing policies to ensure ongoing and timely process optimization. - Presentation Facilitation: Establish policy/process presentation material and facilitate learning sessions for key stakeholders. Essential Qualifications: - 3 years of experience in establishing and optimizing customer and quality-related policies and processes. - Think Systematically: Ability to define fundamental problems through data analysis and monitoring and identify items that impact Andon and the overall business from a macro perspective to build policies/processes. - Dive Deep: Ability to make correct decisions by closely predicting the results and impacts of policies by synthesizing various interests, indicators, and needs of related departments. - Wow the Customer: Experience in proactively participating in or leading initiatives to improve customer experience. - Stakeholder Management: Ability to communicate effectively with key stakeholders to ensure project goals are met within the expected timeline. - Presentation Skill: Ability to create material and facilitate policy/process training to key stakeholders. Preferred Qualifications: - High proficiency in data analysis and work tools (Power BI, Excel, SQL, etc). - Fluent in English Recruitment Process: - Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider: - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職務概覽: 職稱: Sr. Complaint Experience Management (CEM) Specialist 工作地點: 台北市松山區 我們正在尋找一位具備策略思維與跨部門協作能力的 Complaint Experience Management (CEM)專家，負責制定並執行顧客體驗策略，提升顧客滿意度、忠誠度與品牌信任度。 此職位將涵蓋顧客旅程優化、顧客滿意度指標分析（如 NPS、CSAT、DSAT）、重大事件（incident）應對，以及跨部門協調資源以提升整體顧客體驗。 - 建立並推動全公司顧客體驗策略與執行計畫。分析並追蹤顧客體驗指標，如 NPS（Net Promoter Score）、CSAT（Customer Satisfaction）、DSAT（Dissatisfaction Score）。 - 導入並應用 DSAT 分析，以找出顧客不滿意的根本原因，優化服務與產品流程。 出席消費者保護會議(消保會議)，回應與處理顧客爭議與申訴案件。 - 協助 incident 處理，作為跨部門應對機制的核心成員，提升危機處理效率與顧客信任。 - 彙整顧客回饋與行為數據，提出具體的優化建議與改善措施。 - 與客服、行銷、產品、營運等部門密切合作，推動以顧客為中心的工作文化與項目。 - 建立 CX 數據儀表板與週／月報制度，定期向管理階層提供決策依據與預警資訊。 招募條件: 擁有商業、行銷、服務設計或相關領域之學士學位，碩士尤佳。 至少五年以上顧客體驗管理、顧客服務或顧客成功經驗。 熟悉顧客旅程設計、痛點分析與 CX 實務工具（如 NPS、DSAT 等）。 具備數據分析能力與問題解決能力，能獨立提出改善方案。 具備優秀的溝通協調能力，能跨部門合作推動顧客體驗改善。 中文流利，具備英文書寫與溝通能力者佳。 招募流程 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士，對所有應徵者都提供平等的競爭機會
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 7年工作經驗 今天剛更新展開
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position : Principal, Compliance (InfoSec & Privacy Compliance Monitoring) Infosec & privacy compliance team have mission identifying non-compliance by monitoring and assessing whether the employees and services across business for all geographies that handling confidential information such as sensitive information and personal information are complying with the regulations, certifications requirements and supporting the prompt remediate of identified risk factors. Key Responsibilities: Establishment and management of a monitoring system for compliance with privacy regulations Establish and implement a plan to monitor compliance with privacy regulations Suggest remediations or alternatives to defects identified through monitoring Assess privacy compliance risks and set priorities based on risk level Help mitigate and improve privacy compliance risks Basic Qualifications: Bachelor’s Degree is required. More than 10 years of privacy compliance monitoring experience Ability to review and provide guidance on personal information compliance issues. Experience in personal information flow analysis and PI flow-based management Communication skills to effectively collaborate with various internal and external stakeholders. English communication skills sufficient to hold meetings with overseas representatives Passion for taking initiative and solving problems Preferred Qualifications: High level of experience and understanding of cloud-based service environments Experienced in personal information protection work at e-commerce, IT companies, etc. Possession of domestic/international certifications related privacy compliance Possess skills and knowledge about IT infrastructure such as servers, networks, DB, applications, cloud, and security systems. Recruitment Process -Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer -The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. -Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider -This job posting may be closed prior to the stated end date for application if all openings are filled. -Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. -Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 7年工作經驗 今天剛更新展開
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position :Principal, Compliance (Environment) Team Description: Environment Compliance team is responsible for ensure adhering to laws, regulations, and standards that protect the environment, ensuring sustainable practices and mitigating risks. including (i) onsite audit, (ii) compliance performance monitoring, (iii) KPI tracking, and (iv) risk assessment over escalated environment issues, (v) Remediation the identified risks with stakeholders. What are the 4 things you need this person to do? 1. Compliance Management: - Oversee and ensure that the Company‘s business activities comply with all environmental regulations, policies and standards. - Regularly evaluate and update the company‘s environmental compliance program to ensure compliance with the latest changes in local and international regulations. - Track and report all changes in environmental regulations and assist the company in making adjustments during the compliance process. 2. Environmental Audits and Assessments: - Design and implement an internal environmental review program to identify and assess potential environmental risks and issues. - Collaborate with internal departments to ensure that company activities, facilities and products comply with environmental protection standards. 3. Continuous Improvement: - Identify and promote best practices in environmental compliance processes to continuously improve environmental compliance. 4. Cross-Departmental Collaboration and Education: - Provide training on environmental compliance to increase employee awareness of environmental protection and regulatory compliance. Essential Qualifications: 1. Bachelor‘s degree or higher 2. Approximately 5 years or more of Environment/ESG work experience 3. A person who is interested in on-site audits and finds work rewarding 4. Familiar with local and international environmental regulations, standards and guidelines (e.g. ISO 14001, REACH, RoHS, etc.). Preferred Qualifications: 1. Professional qualifications in environmental management (e.g. Environmental Compliance Management Certificate, Environmental Engineer, etc.) are preferred. 2. Experience in handling complex environmental issues and coordinating with multiple parties is a plus. 3. Fluent in English Recruitment Process -Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer -The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. -Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 - 面議（經常性薪資達4萬元或以上） 台北市松山區 5年工作經驗 今天剛更新展開
We are seeking an individual whom is passionate about being part of a fast growing team that is early in its journey with much yet to be built. This person must be entrepreneurial by nature with responsibility for contributing to a positive customer experience on Coupang’s global selection as a part of a fun, diverse, and global-experienced team. The Catalog operation Manager will be responsible of leading team to support selection onboarding operations and troubleshooting issue management regarding global catalog management. An individual with experience in resource management, data entry, or process innovation in the e-commerce/operations/data fields. Also, cultivate the talents to strive for excellence and deliver outstanding result in short time. The ideal candidate will be an individual who is willing to take up challenges, be forward-looking and is eager to learn. Also, S/he can simplify the goal and find a way to move with urgency. S/he will be expected to communicate with various counter-parts in and outside of Coupang to deliver results and develop processes and solutions to wow customers. What you‘ll do : Collaborate with stakeholders to define opportunities, plan, and execute processes to optimize catalog update schemes and drive efficiencies. Manage good catalog quality and collaborate with the Headcount allocation, Catalog Operations, and Tools and Systems teams to improve the catalog update scheme. Identify and troubleshoot catalogue issues. Deep dive and resolve bottlenecks in teams. Recruit team members, provide leadership, coaching, and mentoring to achieve KPI goals. Basic Qualifications Minimum of 5+ years of experience in roles related to operations, catalog quality management, SOP establishment and process improvement programs, responsibility for operational processes. 3+ years of experience in leading change initiatives and fostering a culture of continuous improvement across many teams. Knowledge of English and Korean - the role will work with English-speaking senior leadership and partners. Strong skills in managing projects from inception to completion, with demonstrated ability to lead multiple teams to deliver results within time constraints and with strong focus on accuracy and details. Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions; ability to synthesize information quickly, extract key insights, and present insights to director-level stakeholders or higher. Demonstrated top-class people management skills, ability to mentor and guide team members, experience of building teams while fostering a collaborative and high-performance work environment. Preferred Qualifications Strong communication skills to effectively collaborate with and influence various internal and cross-functional stakeholders. Experience in efficiently managing teams and demonstrating leadership to imporve performance. Experience in online platforms, SOP definition, defects detection, process tuning with automation. Basic experience and understanding of data management and through data analysis, driving the optimization for process. Preferred background in business management, engineering, SCM, product/project management Fluent in Chinese and English Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
員工團保上下班交通車員工停車位或停車補助員工餐廳尾牙 -
