• 面議(經常性薪資達4萬元或以上) 台北市信義區 8年工作經驗 今天剛更新
    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang‘s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang‘s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Principal, Recruiting As part of our exciting expansion plan in Taiwan, we are hiring a Principal Recruiter. A significant aspect of your role involves partnering closely with key business leaders to understand team needs, anticipate growth, and strategize talent acquisition aligned with the company‘s expansion plan. You‘d play a pivotal role in identifying high-impact individuals capable of driving innovation and change within their respective teams. Join us to be a part of this exciting opportunity! What You Will Do -Develop and execute a comprehensive talent acquisition strategy aligned with the company‘s goals. -Build and maintain a network of potential candidates through pro-active market research and ongoing relationship management; conduct in-depth interviews of potential candidates, demonstrating an ability to anticipate hiring manager preferences. -Collaborate closely with stakeholders, help define talent requirements, assess skill gaps, and execute targeted recruitment strategies to attract top-tier candidates capable of fueling the company‘s growth and spearheading transformative initiatives. -Drive process improvement, continuously evaluating and refining the recruitment process to enhance efficiency, reduce time-to-hire, quality and improve the overall candidate experience. -Leverage data and analytics to assess the effectiveness of recruitment strategies, identify bottleneck, and make a data driven decision. -Ensure the team is equipped with the necessary skills and knowledge to optimize their performance and contribute to process enhancement, providing training on new methodologies, technologies, or approaches. -Participate in special projects/recruiting initiatives, including assessment of best practices in interviewing techniques, employer branding, etc. Qualifications: -Who has 8+ years of extensive experience and expertise in full lifecycle recruiting with a strong track record of success. -Who has excellent communication, negotiation and influencing skills. -Who has bachelor‘s degree in relevant discipline. -Who is capable to thrive in a start-up and fast paced environment. If you are interested, please email your resume directly to: lyyang@coupang.com Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider: This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 8年工作經驗 今天剛更新
    Coupang 正在重新構想購物體驗,目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang 在台灣的成長,打造一個讓我們的顧客自問「沒有 Coupang,我該怎麼過活?」的世界。 職位: Principal, Brand Management 主要職責: • 識別與開發供應商,包含完成所有文件,制定計劃和 KPI 管理結構以推動業績 • 商品採購,專注於快速消費品 • 議價與供應商談判 • 供應商及品項管理 • 制定一個有效和準確的系統來監控採購訂單 • 每周向主管提交採購訂單報告,包含已結案的發票單號 • 與管理團隊合作,確保所有交貨滿足指定的訂單,並報告任何延期或缺貨的產品 基本要求: • 8-15年BD、銷售、零售、快消品相關經驗 • 有跨部門和跨市場利益相關者合作的經驗 • 能夠優先處理工作並找到方法解決複雜、快速變化的問題 • 有良好的分析技能和影響/說服內部和外部人員的能力 • 具備英語能力 (加分) 招募流程: 申請審核 - 試算表測驗 - 2場視訊面試 - 錄取通知書 招聘流程的確切性質可能會根據具體工作而有所不同,並且可能會因日程安排或其他情況而發生變化。 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項: 如果空缺職位已填補,則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息,Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人。 我們很自豪能為所有申請人提供平等的機會。
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 工作經歷不拘 今天剛更新
    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Assistant Manager, Catalog Operation Management The Cross-border Business team is looking for an Assistant Manager who is motivated and has a bias for action and can think systemically to bring to life new areas of business for the team. This role will lead a team of operators to work closely with various cross-functional teams to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang catalog quality and our customers. This role requires an individual with excellent attention to detail and strong execution and process optimization skills. An individual would succeed in the role when he/she is a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence. What will you do? - Audit if the catalog quality is perfect for showing in front-end. Make sure the product info is clear and sufficient for users, and parity to KR guidelines. - Optimize the operational process to improve the efficiency and quality. - Collaborate with cross-functional and cross-cultural teams to develop and implement project plans in TW Recruitment Process - Application Review - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 5年工作經驗 今天剛更新
    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position: Sr. Biz Marketing (Customer Growth) Specialist Coupang Taiwan is looking for an extra-ordinary talent to join their marketing team to manage customer activation programs to deliver customer growth for the business. What will you do? - Design and implement specific activations / programs / promotions targeting customers in different stages of their journey on Coupang to deliver specific goals like customer growth, new category purchase, lapse customer reactivation, increased order frequency etc - Track, Analyse and review performance of the program and make necessary modifications to run the program effectively - Work with different channels and teams (CRM channels, OM, performance marketing, -Product and Analytics) to drive specific execution components for the customer programs - Devise new ideas to unlock growth for specific customer cohorts like lapsed customers, new customers or loyal cohorts and rigorously test them to identify winners which can be scaled - Partner with Finance to implement controls and guard rails for strong governance of the programs and the associated marketing expenditure - Work on unearthing insights along with marketing insights team to identify opportunities on an ongoing basis - Own the customer funnel and implement changes along with other marketing teams to drive increased conversion across the funnel Essential Qualifications: - 4+ years of CRM, Customer or Loyalty Programs, channel marketing, promotions or -Program Management experience in an e commerce or digital business environment - Strong analytical skills and track record of data based decision making - Independent and Entrepreneurial – ability to work with minimal guidance in a fast-paced and rapidly changing environment. - Strong ability to prioritise across tasks and work streams - Ability to think customer first and drive initiatives to deliver growth - Strong communication skills with high level of proficiency in both Mandarin and English. Preferred Qualifications: - 4+ years of Marketing or Program Management experience directly related to CRM or customer programs - Hands-on E-commerce or B2C domain experience is strongly preferred. - Well versed in basic data management / BI tools like SQL, Python, R etc and high degree of comfort dealing with complex sets of data for analysis Recruitment Process - Application Review - Technical Interview - Onsite (or Virtual) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 5年工作經驗 今天剛更新
    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position: Sr. CRM Channel Operations Specialist Coupang Taiwan is looking for an extra ordinary talent to join their marketing team to manage CRM Channel operations involving App pushes, SMS, email and Line OA What will you do? - Manage and Operate CRM Channels like App push, SMS, email and Line OA by planning and executing campaigns on internal campaign management tools - Work with different stake holders within and outside marketing to plan the CRM channel calendar effectively at a weekly and monthly level - Operate the campaign management tools like CCM, PMS, AP etc to set up and run campaigns on a daily basis - Rigorous tracking and analysis of performance to continuously optimize performance of the CRM channels - Run tests to find ways to improve performance in clicks, conversion through CRM channels - Work with creative - copy and design teams to build specific messaging campaigns on a daily basis - Partner with other teams ( OM, CRM customer growth, Analytics, Product ) to run, optimize campaigns and deliver strong performance for all CRM channels Essential Qualifications: - 4+ years of operational experience in Merchandising or CRM channels for a digital business – E commerce, D2C brand, Digital channels of large businesses like FMCG etc - Strong attention to detail and ability to perform complex operational tasks - Ability to turn around things quickly and coordinate with multiple teams on tasks - Proficiency in dealing with and operating digital ops tools - Strong communication skills with proficiency in both Mandarin and English. Preferred Qualifications: - Hands-on E-commerce or B2C domain experience is strongly preferred. - Well versed in basic data management tools like SQL, high degree of comfort dealing with complex sets of data for analysis Recruitment Process - Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. - We are proud to offer equal opportunities for all applicants. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 8年工作經驗 今天剛更新
    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position: Sr. Manager, Biz Marketing (Customer Growth) Coupang Taiwan is looking for an extra-ordinary talent to join their marketing team to manage customer activation programs to deliver customer growth for the business. What will you do? - Design and implement specific activations / programs / promotions targeting customers in different stages of their journey on Coupang to deliver specific goals like customer growth, new category purchase, lapse customer reactivation, increased order frequency etc - Track, Analyse and review performance of the program and make necessary modifications to run the program effectively - Work with different channels and teams (CRM channels, OM, performance marketing, - - Product and Analytics) to drive specific execution components for the customer programs - Devise new ideas to unlock growth for specific customer cohorts like lapsed customers, new customers or loyal cohorts and rigorously test them to identify winners which can be scaled - Partner with Finance to implement controls and guard rails for strong governance of the programs and the associated marketing expenditure - Work on unearthing insights along with marketing insights team to identify opportunities on an ongoing basis - Own the customer funnel and implement changes along with other marketing teams to drive increased conversion across the funnel Essential Qualifications: - 6+ years of CRM, Customer or Loyalty Programs, channel marketing, promotions or -Program Management experience in an e commerce or digital business environment - Strong analytical skills and track record of data based decision making - Independent and Entrepreneurial – ability to work with minimal guidance in a fast-paced and rapidly changing environment. - Strong ability to prioritise across tasks and work streams - Ability to think customer first and drive initiatives to deliver growth - Strong communication skills with high level of proficiency in both Mandarin and English. Preferred Qualifications: - 6+ years of Marketing or Program Management experience directly related to CRM or customer programs - Hands-on E-commerce or B2C domain experience is strongly preferred. - Well versed in basic data management / BI tools like SQL, Python, R etc and high degree of comfort dealing with complex sets of data for analysis Recruitment Process - Application Review - Technical Interview - Onsite (or Virtual) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 8年工作經驗 今天剛更新
    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position: Sr. Manager, Biz Marketing (Category Growth) Coupang Taiwan is looking for an extra-ordinary talent to join their marketing team to manage Category Growth initiatives and deliver superlative growth on focus categories through tailored growth initiatives. What will you do? - Design and implement specific growth initiatives across merchandising, promotions / pricing and other marketing areas to deliver incremental growth in specific focus categories of Coupang - Work with different channels and teams (CRM channels, OM, pricing and Analytics) to drive specific execution components for the categories - Devise new ideas to unlock growth for specific categories and rigorously test them to identify winners which can be scaled - Work on unearthing customer insights along with marketing insights team to identify opportunities on an ongoing basis for specific categories - Work with category – selection teams to continuously identify opportunities for growth and create feedback loop with selection Essential Qualifications: - 6+ years of CRM / customer / loyal program management, promotions management, channel marketing or Program Management experience in an e commerce or digital business environment - Strong analytical skills and track record of data based decision making - Independent and Entrepreneurial – ability to work with minimal guidance in a fast-paced and rapidly changing environment. - Strong ability to prioritise across tasks and work streams - Strong communication skills with a high level of proficiency in both Mandarin and English Preferred Qualifications: - 6+ years of Marketing or Program Management experience directly related to CRM or growth or Pricing / Merchandising programs in E commerce or D2C brand set ups - Hands-on E-commerce or B2C domain experience is strongly preferred. - Well versed in basic data management / BI tools like SQL, Python, R, Power BI etc high degree of comfort dealing with complex sets of data for analysis - Experience in delivering digital merchandising led growth or category insights led customer growth in the past Recruitment Process Application Review - Technical Interview - Onsite (or Virtua) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. - We are proud to offer equal opportunities for all applicants.
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  • 月薪38000元 台北市信義區 工作經歷不拘 今天剛更新
    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Associate III, Catalog Operation跨境電商營運專員 The Cross-border Business team is looking for an E-commerce Specialist who is motivated and has a bias for action and can think systemically to bring to life new areas of business for the team. This role will work with cross-cultural and cross-functional stakeholders to bring direct impact to Coupang catalog quality and our customers. This role requires an individual with excellent attention to detail and strong execution skills. What will you do? - Audit if the catalog quality is perfect for showing in front-end. Make sure the product info is clear and sufficient for users, and parity to KR guidelines. - Collaborate with cross-functional and cross-cultural teams to implement project plans in TW - Process optimization: Evaluate and identify process inefficiencies, providing actionable recommendations to optimize workflows and improve project outcomes Recruitment Process - Application Review - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 5年工作經驗 今天剛更新
    Coupang 正在重新構想購物體驗,目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang 在台灣的成長,打造一個讓我們的顧客自問「沒有 Coupang,我該怎麼過活?」的世界。 職位: Senior Brand Management Specialist 主要職責: • 識別與開發供應商,包含完成所有文件,制定計劃和 KPI 管理結構以推動業績 • 商品採購,專注於快速消費品 • 議價與供應商談判 • 供應商及品項管理 • 制定一個有效和準確的系統來監控採購訂單 • 每周向主管提交採購訂單報告,包含已結案的發票單號 • 與管理團隊合作,確保所有交貨滿足指定的訂單,並報告任何延期或缺貨的產品 基本要求: • 5年以上BD、銷售、零售、快消品相關經驗 • 有跨部門和跨市場利益相關者合作的經驗 • 能夠優先處理工作並找到方法解決複雜、快速變化的問題 • 有良好的分析技能和影響/說服內部和外部人員的能力 • 具備英語能力 (加分) 招募流程 申請審核 - 2場視訊面試 - 錄取通知書 招聘流程的確切性質可能會根據具體工作而有所不同,並且可能會因日程安排或其他情況而發生變化。 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 如果空缺職位已填補,則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息,Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見,我們不可能達成史無前例的成功。
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 工作經歷不拘 今天剛更新
    Company Introduction: We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Role Overview: The International Compensation team is involved in various aspects of day-to-day and seasonal compensation matters across all the markets that Coupang currently has a presence. The ideal candidate will work with other members of the International comp partner team, but should be able to drive compensation projects based on an analytical approach balanced with independent judgment and strong communication, collaboration and influencing. What You Will Do: • Serve as Taiwan Comp Partner • Design and benchmark Taiwan compensation plans (pay bands, incentives, equity compensation) • Analyze and report compensation data • Participate in and manage compensation projects Essential Qualifications • Bachelor‘s degree • At least 8 years of HR experience and 5 years of Taiwan compensation experience in a large MNC or large organization with global offices • Capable of data analysis, problem-solving, and attention to detail to handle fast-paced, demanding situations • Advanced or higher Excel proficiency • Strong English & Taiwanese proficiency Preferred Qualifications: • Experience in high-tech or e-commerce industry • Experience in designing compensation plans • Compensation consulting • Chinese or Korean language skill a plus
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  • 面議(經常性薪資達4萬元或以上) 台北市松山區 3年工作經驗 今天剛更新
    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview We are looking for a Seller Service Specialist (Seller Performance Analysis Support). Respond to issues raised by sellers and lead process improvement for effective seller response in order to resolve issues faced by sellers and enable effective customer service responses What You Will Do ● Provide performance data to support operational efficiency and seller performance improvement. ● Provide inquiries trend and status data to support seller experience improvements. ● Conduct data exploration and dashboard creation using real-time data. ● Support internal team projects related to sellers and customer experience with necessary data. Basic Qualifications ● Bachelor’s degree or higher with at least 3 years of experience in data analysis. ● Proficient in using data tools such as SQL, with proven experience and capability. ● Experience in business intelligence reporting and visualization using tools like Power BI. ● Strong decision-making skills and the ability to prioritize tasks in a fast-changing business environment. ● Ability to manage multiple tasks and work across functions (multitasking skills). Preferred Qualifications ● Experience in e-commerce platforms or customer service-related roles. ● Experience using Airflow or other programming languages. Recruitment Process ● Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer ● The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. ● Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider ● This job posting may be closed prior to the stated end date for application if all openings are filled. ● Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
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  • 面議(經常性薪資達4萬元或以上) 台北市松山區 5年工作經驗 今天剛更新
    Coupang 正在重新構想購物體驗,目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang 在台灣的成長,打造一個讓我們的顧客自問「沒有 Coupang,我該怎麼生活?」的世界。 職務概覽 我們正在尋找一位經驗豐富、目標導向的 Customer Service Manager,負責直接管理內部客服專員團隊(約 30–50 人)。此角色是客服營運穩定與效率的關鍵推動者,需具備大型客服團隊管理經驗,並能靈活應對快速變動的業務需求。 ● 團隊管理與營運執行 - 負責客服團隊每日營運管理,包含人員出缺勤管理、排班安排、工時控管。 - 定期檢視並優化人力配置,以達成營運效率與服務品質目標。 - 協助新進人員訓練與既有人員技能提升,建立團隊專業能力。 ● 績效與目標導向 - 監督客服團隊的日常表現,並定期進行績效評估、回饋與發展對話。 - 與上級共同設定營運目標(如:回應率、解決率、滿意度等),推動團隊達標。 ● 跨部門協作 - 與訓練、流程改善、QA 等單位密切合作,確保客服標準與制度落地執行。 - 支援專案推動與臨時任務,靈活調整人力與資源。 招募條件 ● 具 5 年以上客戶服務經驗,其中至少 2 年以上中大型客服團隊管理經驗(30 人以上)。 ● 熟悉人員排班、出勤與績效管理流程。 ● 具備優秀的跨部門溝通能力,能協調多方資源。 ● 抗壓性高,具備快速適應變動與處理突發狀況的能力。 ● 以數據為導向,善於觀察指標、找出問題與提出解方。 加分條件 ● 有客服自動化、流程優化或大型活動期間支援經驗者尤佳。 ● 熟悉 Zendesk 或其他客服系統。 ● 具備英語溝通能力佳者加分(視團隊國際合作需求而定)。 招募流程  ● 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知  ● 招募流程實況可能因職缺而異,亦可能因為時程安排或其他原因變動  ● 將透過應徵者在申請階段提供的電子郵件,告知面試時程和結果  注意事項  ● 若所有職缺皆招募完成,本公告可能在所示截止日期前關閉  ● 若應徵者在申請過程中提供假造資訊,酷澎有權收回錄取通知  ● 酷澎不會歧視殘障人士,對所有應徵者都提供平等的競爭機會
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  • 面議(經常性薪資達4萬元或以上) 台北市松山區 工作經歷不拘 今天剛更新
    制定中長期人才招募行銷策略,協助酷澎建立各職位的人才庫。 工作內容: • 管理並操作人力銀行平台,撰寫具吸引力的職務內容。 • 管理 Google、Meta 等媒體渠道,制定投放策略,達成招募 KPI。 • 撰寫文案與設計 A/B 測試,進行成效分析並優化招募表現。 • 與各大求職平台保持良好合作,提升效率與資源運用。 • 規劃線上廣告素材與文案。 必要條件: • 至少五年以上行銷相關經驗。 • 熟悉媒體投放策略與成效優化。 • 有操作多元線上媒體(如 Google、Meta 等),進行品牌推廣或招募推廣的經驗。 • 具備數據思維,能透過數據洞察,驅動策略調整與成效提升。 • 優秀的跨部門溝通與協調能力,能快速應變招募需求。 加分條件: • 熟悉 Excel、SQL、Power BI 等數據工具。 • 有社群經營、CRM 系統操作經驗尤佳。 • 了解 GA、ASO、SEM、SEO 等數位行銷工具與策略。 • 有 O2O 服務、群眾外包平台等相關產業經驗。 • 有招募或行銷相關實務經驗。 在 LINE 上關注<Coupang_酷澎招聘>傳送訊息給我們,我們將會提供接下來的招募流程。 ▶ LINE ID : @coupang_recruiting
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  • 面議(經常性薪資達4萬元或以上) 台北市松山區 2年工作經驗 今天剛更新
    Coupang 正在重新構想購物體驗,目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang 在台灣的成長,打造一個讓我們的顧客自問「沒有 Coupang,我該怎麼過活?」的世界。   職務概覽:產品營運Product Manager(Pricing Operation Management Specialist) 【職位概述】 你將同時負責從業務流程、用戶體驗與競品資訊中挖掘產品需求,並協助營運文件維護、制度更新與外包協同。這個角色將橫跨前中段產品營運流程,支援需求決策、產品交付與營運穩定性。 【主要職責】 - 與價格營運,產品及開發等部門合作,挖掘流程痛點與潛在需求 - 管理與分析各渠道需求來源 - 定期追蹤競品功能與策略,提出差異化建議 - 撰寫洞察報告,輸出結構化建議支援產品規劃 - 撰寫與維護系統操作指引與作業政策,建立知識庫 - 管理與支持外包任務交付,負責初步成果驗收與問題反饋 - 協助管理內部系統設定與日常維運任務 - 支援需求與質量相關資料的彙整、追蹤與可視化 【招募條件】 - 2年以上產品營運或 PMO 類經驗 - 具備需求分析與流程診斷能力,能獨立輸出洞察與建議 - 具備文檔撰寫與內部制度管理經驗者佳 - 邏輯清晰,擅長跨部門協作與資訊整合 - 熟練使用 Notion、Excel、Google Workspace 等工具,有使用 BI 工具或基本 SQL 能力尤佳 - 具備自我驅動與 owner 意識,能在模糊任務中主動定義目標與行動 招募流程 : 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知  招募流程實況可能因職缺而異,亦可能因為時程安排或其他原因變動  將透過應徵者在申請階段提供的電子郵件,告知面試時程和結果  注意事項 : 若所有職缺皆招募完成,本公告可能在所示截止日期前關閉  若應徵者在申請過程中提供假造資訊,酷澎有權收回錄取通知  酷澎不會歧視殘障人士,對所有應徵者都提供平等的競爭機會
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  • 無經驗也能轉職成功,高雄台南+月薪三萬工作機會