• 面議(經常性薪資達4萬元或以上) 台北市信義區 工作經歷不拘 今天剛更新
    [Company Introduction] We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. [Role Overview] As a Product Manager for Search Advertising, you will be responsible for driving data-driven experimentation and new product features for our performance marketing team. Specifically, you will own the planning, execution and optimization of experiments across our Search Marketing campaigns. You will leverage these experiments to develop internal marketing platform features to grow and optimize Coupang’s search keyword assets, shopping product feed and other areas vital to our Search business. As a member of Coupang Taiwan’s Growth Product team, you will drive performance marketing objectives by leveraging Coupang‘s marketing tech as well as the Google Ads tech stack to provide a continuous framework for marketing innovation. This is a rare opportunity to be part of a diverse, fast-paced, and dynamic team with great upward potential in growth product management and e-commerce product management. Join us in building the future of commerce and enabling our customers to say “How did I ever live without Coupang?” [What You Will Do] • Define and manage experimentation pipeline for Coupang‘s performance marketing campaigns on Google Ads. • Define and develop platform features for our internal Search Marketing systems related to keyword automation, shopping product feed automation, campaign optimization and more. • Engage technical counterparts at Google to enable product innovations to scale our Google Search and Shopping campaigns. • Partner with our performance marketing team to review key metrics and achieve business goals for our paid search campaigns. • Develop and drive new features for Coupang’s marketing tech platform to grow and automate our search advertising business. [Essential Qualifications] • Bachelor‘s degree or equivalent in science or engineering. • 3+ years of experience with Google Ads ecosystem and related products. • Experience running marketing experiments (e.g., A/B testing, incrementality testing). • Experience owning/driving programs across cross functional teams. • Ability to take initiative and ownership in a fast-paced and dynamic environment. • Strong communication skills and ability to influence internal and external stakeholders. • Strong English skills (both verbal and written). [Preferred Qualifications] • Master‘s degree in science, math or engineering. • Experience in retail / E-commerce industries. • Experience in growth marketing.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 5年工作經驗 今天剛更新
    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Senior HR Analytics Specialist What will you do? 1.Independently generate meaningful insights through data analysis and use of data visualization tools. 2.Verify the effectiveness of HR policies/programs in operation through data analysis. Independently communicate on data analysis results and carry out the process of identifying areas to revise/supplement/improve. 3.Independently carry out analysis model improvement by monitoring/tracking the analysis results applied and identifying areas improved. 4.Analyze requirements by data requester and service. 5.Process and provide data in an analyzable format based on requirements. 6.Define KPIs and identify improvement opportunities in HR analytics. 7.Tackle complex data analysis problems, effectively communicating findings to stakeholders. 8.Experience using cloud-based databases( like hive/presto, airflow, aws redshift ) 9.(Preferences) Can use SQL, Power BI Qualifications and key skills # 5+ year of HR analytics working experiences Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 3年工作經驗 今天剛更新
    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Senior HRM Specialist What will you do? 1.Dispatched management -Strategic Vendor management -Dispatched operation in volume -Dispatch management process review, update and enhancement 2. Dispatch HR Metrics management -Build and drive dispatch data analytic to support decision making process 3.Dispatch employee lifecycle management: -Employee data collection and verification -Assist in resolving employee issues and provide necessary support. -Work with business and vendors to oversee Dispatch employee performance and take necessary actions. 4. Support in operational HRBP objectives. 5. Other Administrative Tasks: -Handle and oversee other HR-related administrative tasks. Qualifications and key skills 1. 3-5 HR working experiences 2. Dispatch HR operation experience is a plus Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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  • 面議(經常性薪資達4萬元或以上) 台北市士林區 2年工作經驗 今天剛更新
    【本公司客戶來源穩定,只要肯努力,高薪不是夢】 *了解企業客戶資訊系統遷移至微軟雲端的需求或可能性 *雲端應用、資安與生產力評估 *專案部為系統規劃建置團隊,提升企業虛擬化/雲端化/雲地整合/AI評估規劃業務單位。 *維繫穩定客戶關係/報價業務作業。
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 1年工作經驗 今天剛更新
    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position : Marketplace Account Management (3 month contract) About Us: Coupang Taiwan is a growing marketplace connecting sellers with millions of customers. We’re on a mission to expand our marketplace by onboarding new sellers and helping them succeed. Role Overview: We’re seeking a motivated and results-driven Account Manager to acquire new sellers to our marketplace. In this role, you’ll focus on identifying, pitching, and onboarding small to mid-sized businesses, ensuring they see the value in joining our platform. Key Responsibilities: Proactively reach out to prospective sellers via calls, emails, and other channels. Present the marketplace’s value proposition and address potential objections. Guide sellers through the onboarding process and ensure successful setup. Collaborate with internal teams to resolve seller issues and improve the onboarding experience. Meet and exceed daily, weekly, and monthly seller acquisition targets. Qualifications: 1-2 years of experience in sales, business development, or customer-facing roles. Excellent verbal and written communication skills. Resilient and motivated to achieve targets in a fast-paced environment. What We Offer: Competitive base salary with performance-based bonuses. Comprehensive training and career development opportunities. A dynamic and supportive team environment. The opportunity to be part of a rapidly growing company. 關於我們: Coupang台灣是一個不斷成長的商城,將賣家與數百萬顧客連結起來。 我們的使命是透過吸引新賣家進駐,協助他們取得成功,藉此來擴大我們的商城。 職位概述: 我們正在尋找積極主動、以結果為導向的客戶經理,協助Coupang台灣挖掘新賣家進駐商城。 在這個職位中,您將聚焦於判斷、推銷和上架中小企業,確保他們看見加入Coupang台灣平台的價值。 主要職責: 透過電話、電子郵件和其他管道主動聯繫潛在賣家。 呈現商城的價值主張並處理潛在的反對意見。 指導賣家完成進駐流程並確保成功設定。 和內部團隊合作解決賣家問題並改善進駐體驗。 達成並超越每日、每周和每月的賣家獲取目標。 條件資格: 擁有 1-2 年銷售、業務開發或面向客戶的工作經驗。 卓越的口語表達和書面溝通能力。 在快節奏的環境中能展現韌性和積極實現目標的態度。 我們提供什麼: 有競爭力的本薪和績效獎金。 全方位的培訓和職涯發展機會。 充滿活力和相互支持的團隊環境。 成為快速成長公司一份子的機會
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 8年工作經驗 今天剛更新
    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position : Principal, Brand Management What will you do? Product Sourcing and Supplier Management .Conduct market research to identify trending and in-demand products to capture the sales opportunity in the market. .Source new suppliers overseas, ensuring product quality and cost-effectiveness. .Build and maintain strong relationships with suppliers to secure favorable pricing, payment terms, and supply reliability. Buying and Negotiation .Develop and execute buying strategies aligned with sales goals and inventory needs. .Negotiate contracts and agreements with suppliers to ensure the best possible terms for pricing, delivery schedules, and returns. .Monitor supplier performance, ensuring timely order fulfillment and adherence to quality standards. Product Line Development .Curate product assortments that meet customer preferences and trends. .Stay updated on global market trends and competitor offerings to refine the product portfolio. .Evaluate the performance of purchased products and adjust buying strategies accordingly. Operational and Process Management .Manage purchase orders, shipping arrangements, and import documentation to ensure smooth operations. .Coordinate with compliance, logistics and customs teams to ensure compliance with import regulations and timely delivery. .Maintain accurate records of buying activities and prepare regular reports for management review. Essential Qualifications: .8+ years of experience in buying or procurement, preferably in the e-commerce or retail industry. .Ability to thrive in a fast-paced environment and manage multiple priorities effectively. .Strong negotiation skills and the ability to secure advantageous terms from suppliers. .Knowledge of global sourcing, product trends, and supplier evaluation processes. .Familiarity with import regulations and customs processes. .Proficiency in data analysis tools (e.g., Excel, SQL) for decision-making. .Fluent in both written and spoken Chinese and English. Proficiency in additional languages (e.g., Japanese, Korean) is an advantage. Recruitment Process .Application Review - Phone Interview - Onsite Interview*2 – Offer .Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider .This job posting may be closed prior to the stated end date for application if all openings are filled. .Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. .Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 5年工作經驗 今天剛更新
    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang? Position: Principal, Transportation What You Will Do: Planning: Daily and weekly planning with the carriers, ensuring the loads are covered according to the routing plan prepared by the carrier managers. TMS: Operating the Transportation Management System (TMS) for communication with carriers and internal parties. Develop and enhance the TMS together with the Product/Tech team. Daily Operation: Manage the ad-hoc additional loads, cancellations, and other unexpected situations so that the Taiwan Transport Network can stick to its commitment to on-time delivery against the lowest possible costs. Work closely with internal parties to provide real-time support on all transportation related matters. Reporting/Analysis: Reporting and analysis through tools, portals, and reports; using advanced computer literacy (Excel, PowerPoint, Outlook, Word, TMS, BI, etc.). Attend/arrange cadence meetings to close off the performance gap issues. Operation Process: Develop, review, and enhance the processes to continuously improve efficiency. Carriers Management: Build a rapport with carriers to ensure we receive top class service level. Following up with the carriers to ensure they are working according to the set expectations and agreements. This includes tracking loads and reacting to issues/warnings that the system is generating. Systematically escalate problems to the relevant carrier manager‘s teams and follow through on the resolutions to ensure that they are delivered. Finance: Ensure the carriers‘ billing is properly tracked, and processed, and payments made according to the commitment. Procurement: To introduce a new 3PL to enhance the service level at the lowest possible cost. Essential Qualifications: • Proven transportation experience. Plan and organize work. • 5+ years of management experience in a Logistics, Transportation, EC Fulfillment center/ Warehouse environment. • University Level or equivalent is required. • Computer literate and has above average internet/web skills. • Advanced level analytical skills. • Establish and maintain cooperative and effective working relationships. • Work effectively as a team member. • Meet schedules and timelines. • Communicate both orally and in writing clearly and concisely. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 5年工作經驗 今天剛更新
    We exist to wow our customers. We know we‘re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we‘re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. Our mission to build the future of commerce is real. We push the boundaries of what‘s possible to solve problems and challenge traditional trade offs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position: Global Security Design & Technology Manager We‘re seeking an experienced Security Design Lead to join our dynamic team and play a crucial role in securing our global operations. What You Will Do? 1. Design technical security for sites including Access Control, Intrusion Detection, CCTV, Key Management, Intercoms, Speed Gates, Fire Safety interfaces and ensure compliance with the company Enterprise Security Software. Applications may include access doors, vehicle boom barriers, external and internal CCTV, speed gates, fencing, etc.… 2. Develop security designs for diverse locations, including corporate offices, warehouses, and data centers. Project coordination and project management support provided to ensure successful delivery of completed security system in line with project schedule. 3. Prepare security designs and technical specifications (scopes of work) for vendors, surveys onsite technical security installations by vendors to ensure compliance with contractual obligations and quality standards. 4. Prepare early cost estimates and prepare designs and working with the stakeholders to deliver within budget, work closely with stakeholders to ensure our security solutions are both effective and budget conscious. 5. Assist in development of and maintain written standards that document global security requirements for the assigned projects. 6. Support requests by the system administrator (SA) of the enterprise security system (ESS) to ensure stable and reliable operation of the access control, intrusion detection, video surveillance and associated security technology. 7. Support global projects and interfaces with employees, contractors and other stakeholders in APAC, US, and China markets. Qualifications: 1. Technical or bachelor‘s degree in a related technical field. 2. 5+ years‘ experience in the following: Access Control, Intrusion Detection, CCTV, Key Management, Intercoms, Enterprise Security Software, Emergency Notification Systems, Visitor Management systems, Access level creation and badging. 3. Experience with physical security applications in corporate offices, campuses, e-commerce, logistics, warehouses, data centers, and remote offices. 4. Knowledge of technical security program design, systems, and emerging technology trends for security industry good practices is necessary. 5. Understanding of IT infrastructure, communication protocols, and network architecture.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 工作經歷不拘 今天剛更新
    Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Role Overview - The Price Sharpness team is responsible for ensuring Coupang price effectiveness is maintained through rigorous audit of product pricing in accordance with company policies. This team provides analytical depth to find the root cause in any pricing gaps versus policy, and works closely with the Coupang’s operations team to escalate any issues and formulate sustainable process solutions. The Price Sharpness team also seeks to be a leader in audit efficiency, consistently seeking opportunities and best practices to improve audit quality and productivity. Members of the Price Sharpness team regularly apply critical thinking and domain expertise to understand and identify emerging risks that affect Coupang’s price effectiveness. What you will do - Lead price sharpness audits and generate reports; Including sampling of Coupang products for benchmarking comparable sellers, maintaining and upgrading audit templates - Perform root cause analysis and remediation; Investigating root cause for any failures observed during audit and working with relevant stakeholders to fix process - Build and improve the SOP for team members and periodically provide best practice and knowledge sharing on audit techniques and audit observations - Documentation and quality control; perform internal peer review of audit results, and document corrective actions taken for any audit defects - Other ad-hoc financial program management Basic Qualifications - 7+ years of experience in process setup, operations, and audit - Ability to perform operational processes within timelines - Ability to understand and apply standards/policies, show depth of process understanding, and fix process defects - Excel skills Preferred Qualifications - English ability a bonus - SQL and PowerBI skills
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 工作經歷不拘 今天剛更新
    Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Taiwan Finance team is a finance business partner for Coupang Taiwan’s business teams. We own financial results by working with stakeholders to define & track business input/output metrics and improve them by performing root-cause analysis. We are hiring a Principal Financial Planning & Analysis (FP&A) focusing on Retail domain as the company’s business grows exponentially. What you will do - Identify key input/output metrics impacting Retail P&L - Track the metrics and analyze their trends & results to provide business/financial visibilities to stakeholders - Provide constant feedback to stakeholders, raise a flag, and recommend corrective measures to deliver WOW results - Perform root cause analysis by retrieving the right data and diving deep Qualifications - 7-10 years of experience in financial planning and analysis in a fast-paced technology-oriented organization (eCommerce preferred) - Retail FP&A experience (required) - Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment - Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation - Strong Excel skills (required) - SQL skills (required) - Fluent in English and traditional Mandarin (written and verbal) Preferred Qualifications - MBA - Strong SQL and PowerBI skills
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 8年工作經驗 今天剛更新
    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Position : Sr. Manager of Emerging Programs What will you do? We are looking for an experienced Team Lead to spearhead company-wide initiatives focused on emerging programs designed to elevate our customers’ experience of Coupang. This role is both strategic and operational, requiring a proactive leader who excels in cross-functional collaboration and thrives in a dynamic, fast-paced environment. The ideal candidate will work closely with teams across Customer Services, Legal & Compliance, Brand Management, Product, Fulfillment Center, and International Operations. This role demands expertise in project management, process improvement, and operational excellence. 1. Program Development and Leadership Lead cross-departmental initiatives to design, implement, and manage emerging programs that enhance customer experiences and drive organizational growth. Ensure alignment with company objectives and industry standards. 2. Strategic Collaboration Work closely with internal and external stakeholders, including Fulfillment Center, Customer Services, Legal & Compliance, Brand Management, and International Teams, to identify customer pain points, foster alignment, and co-develop solutions that deliver measurable outcomes. 3. End-to-End Project Management Oversee project lifecycles, including scoping, planning, execution, and delivery, to ensure timely and budget-conscious completion. Manage resources effectively while driving strategic goals. 4. Process Optimization Identify, design, and implement process improvement strategies that enhance operational efficiency, scalability, and compliance with regulatory standards. Support rapid growth while minimizing risks. 5. Customer Experience Enhancement Analyze customer feedback and performance metrics to identify actionable insights, address pain points, and implement improvements that elevate satisfaction and service delivery quality. 6. Performance Monitoring and Feedback Integration Continuously evaluate program effectiveness through detailed performance analysis. Incorporate customer feedback to refine strategies and ensure sustainable service excellence. Essential Qualifications: - 8+ years in customer service or related fields, with a strong understanding of escalation processes and customer satisfaction drivers. - Proven track record in project management and process optimization, with the ability to manage multiple initiatives simultaneously. - Proactive, detail-oriented, and results-driven with strong analytical and problem-solving skills. - Familiarity with ticketing systems such as Zendesk or Jira is highly preferred. - Ability to manage diverse tasks and adapt to a fast-paced, dynamic environment. - Excellent command of English; proficiency in Korean is a great plus. - Comfortable with Legal & Compliance regulatory frameworks in the EC industry. - Experience in global or multicultural environments
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 8年工作經驗 今天剛更新
    Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in ecommerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Team Description: The Taiwan team is super excited to bring the selection, price, and convenience of Coupang to customers in Taiwan. As we rapidly scale this highly visible new market, we are looking for a few smart and driven leaders who want to solve tough problems and make a meaningful impact to the lives of customers and vendors in Taiwan. The Inbound & Capacity team is a critical component by improving lead times, forecasting capacity needs, reducing inbound errors and improving stability of supply. They improve our ability to be instock for customers while improving the vendor experience and reducing costs. The team works closely with cross-functional teams including our fulfillment center network, business/vendor managers, compliance, product, program and finance to deliver a world class vendor logistics experience. Position: Senior Manager, Inbound & Capacity Planning What you will do: -Work backwards from the needs of the customers and vendors to shorten lead times, reduce rejections and improve the vendor experience. -Collaborate with cross-functional partners to ensure that customer in-stock and vendor needs are surpassed. -Utilize data to effectively prioritize the most impactful actions to deliver key business results. -Effectively dive deep to identify the root cause of issues, develop solutions and implement the solve. -Manage inbound and capacity forecasting processes to ensure our supply chain can support our growing needs. -Guide the development of processes and controls to monitor behavior of Forecasting, Inbound, and Fulfillment systems and continuously improve existing capabilities. Essential Qualifications: -10+ years of relevant work experience in the areas of Demand Forecasting, Ordering, Procurement, Inventory Management and/or Supply Chain. -Bachelor’s degree in business or supply chain-related fields. -Demonstrated ability to partner to deliver business results. -Superior oral and written communication skills with an innate attention to detail, and ability to influence without authority. -Passion to grow and take on increasing responsibility and challenges. -Ability to set high standards and drive others to excellence. -Dual Language capability in English and Chinese is preferred. -Ability to effectively use data to complete analyses. Strong Excel proficiency required, SQL and other technical skills are a strong preference. -Ability to set lofty goals with a relentless drive and ownership to constantly challenge what is possible. -Experience collaborating with Sales and Operations stakeholders; in e-Commerce and/or Retail industry preferred.
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  • 面議(經常性薪資達4萬元或以上) 台北市信義區 5年工作經驗 今天剛更新
    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living more accessible than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.Our Taipei office is located in Taipei 101, the heart of Taipei City. We’re also easily accessible by the MRT, sitting right next to the Taipei 101/World Trade Center Metro Station. Position: Senior Recruiter As part of our exciting expansion plan in Taiwan, we are hiring a Senior Recruiter. A significant aspect of your role involves partnering closely with key business leaders to understand team needs, anticipate growth, and strategize talent acquisition aligned with the company’s expansion plan. You’d play a pivotal role in identifying high-impact individuals capable of driving innovation and change within their respective teams. Join us for such an exciting opportunity! What You Will Do - Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer expectations through a deep understanding of requirement - Build and maintain a network of potential candidates through proactive market research and ongoing relationship management to recruit passive candidates - Collaborate closely with stakeholders, help define talent requirements, assess skill gaps, and execute targeted recruitment strategies to attract top-tier candidates capable of fueling the company’s growth and spearheading transformative initiatives. - Leverage data and analytics to assess the effectiveness of recruitment strategies, identify bottleneck, and make a data driven decision. Qualifications - Who has 5+ years of extensive experience and expertise in full lifecycle recruiting with a strong track record of success. - Who has excellent communication, negotiation and influencing skills. - Who is capable to thrive in a start-up and fast paced environment. Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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  • 月薪45000~60000元 台北市南港區 3年工作經驗 今天剛更新
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