面議(經常性薪資達4萬元或以上) 台北市信義區 2年工作經驗 2天前更新
Job Purpose:
The Field Service Engineer (FSE) is responsible in achieving customer focused, operational support and field action to Getinge customers across Taiwan. The FSE is responsible to provide timely and market leading on-site service of all Getnge products include Getinge Infection Control portfolio located across both public and private hospitals along with Life Science / Pharmaceutical Industry.
Key duties and responsibilities:
1. Life Science/ Infection Control washer disinfector and sterilizer installation / troubleshooting/ PM / Clibration work.
2. Performing examine and test of customer equipment and peripherals.
3. Schedule and perform planned maintenance activities on time.
4. Organizing the scheduling of testing and return/ storage of equipment.
5. Processing Tech Service processes and procedures via SAP and Oxando.
6. Maintaining service records and spare parts order/control.
7. Providing customer contact and remedial action in the field.
8. Provide technical support/training to customers.
9. Assisting with the installation, planning and testing of hospital implementations.
10. Awareness and alignment to Getinge QMS policies and procedures.
11. Observance and compliance with legislation and policies.
12. Success in this role is measured by service KPI level along with service sales achievement.
13. Provide pending case report and weekly plan regularly.
14. Promote service pan actively.
15. Any other reasonable duties as requested by Company.
Knowledge, Skills & Experience:
1. Bachelor degree or equivalent qualification or experience required. Bachelors / Science & Engineering degree / electrical / electronic / mechanical is preferred.
2. 3 years + in a technical servicing field with practical repair experience
Necessary condition:
1. Strong customer service orientation
2. Able to adapt urgent service call and overtime works on evening and holiday
3. Accommodate hospital operating room schedule
4. Electrical/mechanical knowledge and familiar with multi-meter operation etc
5. Basic understanding of English (reading/writing)
6. Familiar with Windows operation
Preferred condition:
1. Good communication and time management ability
2. Proven problem analysis and problem solving skills
3. Certification of First class pressure vessels operation and oven
4. Temperature and pressure calibration tools
5. Growing knowledge of the organization‘s products (or ability to learn)
6. Familiar with sterilizer and washer disinfector operation
展開