面議(經常性薪資達4萬元或以上) 台北市信義區 7年工作經驗 9天前更新
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Staff IT Operations Engineer (Taipei)
Key Responsibilities:
- Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
- Purchase and install IT endpoint/network equipment and devices
- Operate and provide maintenance support in IT endpoint/network equipment and devices
- Manage IT assets and report regularly
- Perform continuous process improvements for an efficient IT operation
- Work with stakeholders and relevant business teams
- Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor Technical Support engineers to resolve issues
- Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system
- Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
- Work with other global IT teams to implement/execute change requests and support in-house IT projects
- Good at stakeholder & vendor management
Technical Qualifications:
- 7 + years of related work experience
- Experience in operation and configuration of IT devices and asset management (PC / Printer / VC / Network equipment, etc.)
- Experience in Windows/MacBook, Endpoint/MDM security program, Active Directory, Wired/Wireless network and other IT infrastructure support
- Have great interpersonal skills, strong verbal and written communication
- Basic background in network administration and architecture
- Good understanding of communication protocols (mainly TCP/IP), routing protocols (e.g. BGP, OSPF), switching
- Good understanding of access control models and network security
- Basic experience with network diagnostic, monitoring and analysis tools
Preferred Qualifications:
- Experience in ITIL based IT service operation or Infrastructure Workplace project
- Experience in a PMP based project
- Experience in providing supports to fulfillment/delivery/customer service center
- Experience in IDC, Rack, UPS/Battery, Cooling (CRAC), Power Cabling, FMS, etc.
- Time-conscious, focused, organized, results-driven
Equal Opportunities for All
Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
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