面議(經常性薪資達4萬元或以上) 台北市中正區 1年工作經驗 今天剛更新
透過案件管理、溝通協調與數據分析,有效降低客訴風險,並持續優化服務流程,提升整體客戶體驗與企業形象
1.協助各業務單位受理並處理案件
2.受理主管機關陳情案件
3.金融評議中心案件管理
4.客戶協商與關係維護
5.客訴分析與優化改善
Through effective case management, stakeholder coordination, and data-driven analysis, this role aims to mitigate customer complaint risks, continuously enhance service processes, and improve overall customer experience and corporate reputation.
Key Responsibilities
1.Support business units in the intake, investigation, and resolution of customer complaint cases.
2.Handle customer complaint and petition cases referred by regulatory authorities.
3.Manage and track cases submitted to the Financial Ombudsman Institution (FOI).
4.Conduct customer negotiations and maintain positive customer relationships.
5.Analyze customer complaints and identify opportunities for process improvement and service enhancement.
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