面議(經常性薪資達4萬元或以上) 新竹縣竹北市 5年工作經驗 今天剛更新
What you will be working on
1.Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
2.Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
3.Cultivate a deep understanding of customer requirements and build strong customer relationships.
4.Spares Ordering/Processing:
- Urgent customer order expedites.
- Consignment replenishment.
- Verifies and tracks customer backorders.
- Follow all ASM and Customer processes, e.g. RMA, FA, etc.
- Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.
5.Generates and provides weekly/monthly reports for customer on time delivery.
6.Other duties as assigned.
Working shift: Night shift 23:00-8:00
What we are looking for
- 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management.
- Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred
- Structured and collaborative problem-solving skills leveraging analytics
- Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
- Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
- Bachelor’s degree in supply chain, Business, or a related field.
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