面議(經常性薪資達4萬元或以上) 台北市松山區 7年工作經驗 今天剛更新
全日餐廳經理將協助餐飲副總經理管理餐廳及點心坊的日常營運。確保員工提供一致且周到的服務,以維持高水準的餐飲服務。
https://capellahotels.com/en/capella-taipei/dining/plume
主要職責:
1.顧客服務:以專業榜樣領導團隊,提供高品質、細緻且一致的服務體驗。
2.日常營運:負責餐廳每日營運管理,確保團隊遵循飯店標準與流程。
3.市場趨勢與策略:掌握市場動向,協助制定菜單定價與服務策略。
4.行銷內容更新:與行銷業務部及主廚溝通,定期更新菜單與活動資訊,支援餐廳推廣與行銷。
5.財務管理:準確呈報營運數據,包含損益、預算與成本控制。
6.資訊傳達:熟悉飯店活動與促銷,主動向團隊傳達最新資訊,提升顧客體驗。
7.客訴處理:處理顧客反饋與服務缺失,並確保回覆與改善迅速到位。
8.服務標準:推動團隊遵循富比士五星標準,提升服務表現與稽核成果。
9.員工培訓:主動辨識訓練需求,提升員工能力與工作表現。
10.安全與隱私:確保顧客與同仁的隱私與人身安全受到妥善保護。
The All day dining Restaurant Manager assists the EAM of F&B in the supervision and coordination of the daily restaurant and Gift shop operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues.
Key Responsibilities:
1.Guest Service: Lead by example to deliver refined, high-quality, and consistent guest experiences.
2.Daily Operations: Manage day-to-day restaurant operations, ensuring the team follows hotel standards and procedures.
3.Market & Strategy: Stay informed of market trends and assist in developing pricing and service strategies.
4.Marketing Tools: Regularly update menus and promotional materials to support marketing initiatives, work closely with MarCom team and Chef.
5.Financial Management: Accurately report financial data, including P&L, budgeting, and cost control.
6.Information Sharing: Stay updated on hotel promotions and activities, and effectively communicate changes to the team.
7.Complaint Handling: Address guest feedback and service issues promptly, ensuring timely resolution and satisfaction.
8.Service Standards: Promote and maintain adherence to Forbes standards for service excellence and audit performance.
9.Team Development: Identify training needs to enhance staff skills and improve overall performance.
10.Safety & Privacy: Ensure guest and employee privacy and safety are always protected.
展開 需穿著員工制服員工在職教育訓練良好升遷制度年終獎金三節獎金