面議(經常性薪資達4萬元或以上) 台北市松山區 2年工作經驗 1天前更新
Position Overview:
Reporting to the Operations Manager, and as an integral part of the Questel Language Solutions (QLS) Team, this role is responsible to provide support to the Operations and Sales teams by managing various aspects of the translation lifecycle, assisting with new requests, and processing new orders.
Principal Duties & Responsibilities:
• Apply knowledge of all QLS products and services to scope project requirements and produce accurate, competitive estimates
• Respond to inquiries in a timely and service-oriented manner with both internal and external customers
• Maintain relationships with clients through regular communication, outstanding customer service, and quick and accurate project estimates.
• Collaborate with project managers to clearly convey project requirements and ensure client specifications are met
• Assist Operations team with launching new projects and initiating tasks for rush requests
• Assess feasibility of rush requests, employing creative and critical thinking for meeting urgent deadlines
• Pre-process files for translation, ensuring that the translator receives complete, organized files
• Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
• Source translation teams, complete ad hoc tasks, and monitor progress on behalf of the project manager
• Prepare final delivery packages and submit final translations to clients
• Maintain accurate, up-to-date project records
• Manage project resources and monitor projects to ensure all jobs are in progress and on schedule
• Monitor group inboxes and assign emails to the appropriate personnel
• Report unassigned jobs and any other potential project risks to department managers
• Manage projects independently from start to finish with the goal of meeting or exceeding client expectations
• Work on special projects and other duties as required by management
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