月薪45000元 台北市中山區 工作經歷不拘 今天剛更新
任務分為2個方向:品質分析及績效優化
- 你可以深入認識全球最大的物流網絡DHL在台灣是如何運行
- 你會需要為公司進行服務品質分析、績效分析等等
- 你能獲得很多機會參與專案,跨部門合作,提升服務品質,增加產能,控管成本
* Service Quality Analyst也是DHL運務團隊的人才搖籃,
我們有很多成功的案例輪調及晉升於管理團隊中,
也有機會可以發展到其他國家任職
*年薪14-15個月,享有年終獎金、績效獎金、年節禮金、豐富的員工活動
更多詳細工作職責:
Role Purpose
• Apply analytical expertise to ensure the real time response to potential service incidents
• Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs
• Production of quality performance reporting on a scheduled or ad-hoc basis, and ongoing support for the users of the information
Main Accountabilities
• Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI’s are met
• Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
• Contribute and participate in field review projects / programs as requested or required
• Create of user documentation for performance reporting and communication to user community
• Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
• Investigate into accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
• Use existing tools and methodology to conduct in-depth analysis to identify issues, problem and opportunities
• Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
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